The Manufacturing Growth Hub Pty Ltd ABN 11 682 912 036

Version: 1.0 Effective date: 28 July 2026

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How this document works

This is the umbrella agreement. It sets out the terms that apply to everything we do for you, once, so they do not have to be repeated in every proposal or subscription.

Underneath it sit the service terms, which apply only to the services you actually take:

Document	Applies to
MGH-LGL-002 Software Terms	Access to the Manufacturing Growth Hub platform and its Hubs
MGH-LGL-003 Professional Services Terms	ISO and quality consulting, coaching, marketing, training
MGH-LGL-004 Recruitment Terms	Placement services where we act as your recruitment agency
MGH-LGL-005 Privacy Policy	How we handle personal information
MGH-LGL-006 Acceptable Use Policy	Use of the platform

Together with each Order, these documents form the Agreement.

If you only take one service, you only get the terms for that service. A software subscriber is not bound by the recruitment terms, and a consulting client is not bound by the software terms, unless they take that service too.

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1. Definitions

Agreement means this document, each Order, and each Service Terms document applying to a service in an Order.

Business Day means a day that is not a Saturday, Sunday or public holiday in Melbourne, Victoria.

Confidential Information has the meaning in clause 8.

Order means a subscription confirmation, proposal, quotation, statement of work, service agreement or online checkout by which you acquire a service from us.

Personal Information has the meaning given in the Privacy Act 1988 (Cth).

Service Terms means MGH-LGL-002, 003, 004 and 006, and any other terms document we identify in an Order.

Services means everything we supply to you under an Order, including access to the platform.

we, us, our means The Manufacturing Growth Hub Pty Ltd ABN 11 682 912 036. you, your means the entity named in an Order.

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2. Formation

2.1 How this Agreement is formed. This Agreement comes into effect on the earliest of:

(a) you signing an Order, or a document that incorporates these terms;

(b) you accepting an Order in writing, including by email;

(c) you completing an online sign-up or checkout where these terms are presented and you indicate acceptance;

(d) you paying an invoice issued under an Order; or

(e) you first accessing or using the Services.

2.2 Incorporation by reference. Each Order incorporates this document and the applicable Service Terms. By accepting an Order you agree to those documents as they exist at that date. We will make them available to you before you accept, and they are published at manufacturinggrowthhub.com.au/legal.

2.3 Authority. The person accepting an Order warrants that they are authorised to bind the entity named in it.

2.4 Order of precedence. If there is an inconsistency:

(a) a signed variation prevails over everything;

(b) then the Order;

(c) then the applicable Service Terms;

(d) then this Agreement.

2.5 Your terms do not apply. Terms attached to your purchase order, vendor portal, supplier onboarding pack or invoice-processing system have no effect unless we have signed a document expressly agreeing to them. Our commencement of work is not acceptance of your terms.

2.6 Multiple services. You may take further Services at any time by accepting a further Order. Each Order is a separate contract for the Services it covers, on the terms of this Agreement.

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3. Term

3.1 This Agreement starts when formed under clause 2.1 and continues until every Order under it has ended.

3.2 The term of each Order is as set out in it, and is governed by the applicable Service Terms.

3.3 Ending one Order does not end this Agreement or any other Order, unless the parties agree otherwise.

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4. Our general obligations

4.1 We will supply the Services with due care and skill, using suitably qualified personnel, and in accordance with all laws applying to us.

4.2 We will deal with you honestly and in good faith, and will tell you promptly of anything that materially affects our ability to supply the Services.

4.3 We may use subcontractors. We remain responsible to you for their work.

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5. Your general obligations

5.1 You will:

(a) provide accurate and complete information when we reasonably request it;

(b) give us the access, cooperation and decisions we reasonably need;

(c) comply with all laws applying to your use of the Services;

(d) pay our invoices when due; and

(e) tell us promptly of a change to your entity name, ABN, control, contact details or billing details.

5.2 You are responsible for the acts and omissions of your personnel in connection with the Services.

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6. Fees, invoicing and payment

6.1 Fees are as set out in each Order and are governed by the applicable Service Terms.

6.2 Unless an Order says otherwise, all amounts are in Australian dollars and exclusive of GST. GST is payable in addition on a valid tax invoice.

6.3 Withholding and taxes. You must pay all amounts free of withholding, unless required by law, in which case you must gross up so that we receive the amount we would have received had no withholding applied.

6.4 Currency. Where you are in New Zealand, amounts are payable in Australian dollars unless the Order says otherwise, and you bear any conversion cost.

6.5 Set-off. You must pay without set-off or deduction, except as permitted by law or the applicable Service Terms.

6.6 Suspension for non-payment. Our rights to suspend or terminate for non-payment are set out in the applicable Service Terms. Where you hold more than one Order and an invoice under one is materially overdue, we may suspend that Order but will not suspend an unrelated Order unless the overdue amount remains unpaid 30 days after written notice.

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7. Intellectual property

7.1 Each party retains ownership of intellectual property it owned before this Agreement, or develops independently of it.

7.2 Ownership of, and licences over, deliverables, platform content and generated output are dealt with in the applicable Service Terms.

7.3 Feedback. If you give us suggestions or feedback about our services, we may use them without restriction or obligation to you. This does not give us any right to your Confidential Information.

7.4 Anonymised data. We may use de-identified and aggregated data derived from your use of the Services to operate, improve and benchmark our services, provided you and your personnel cannot reasonably be identified and the data is not disclosed in a form that identifies you.

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8. Confidentiality

8.1 Confidential Information means information disclosed by or on behalf of a party that is not public, including pricing, business processes, customer, supplier and employee information, technical information, and the terms of any Order.

8.2 Each party must keep the other's Confidential Information confidential, use it only for the purposes of the Agreement, disclose it only to personnel and advisers who need it and are bound to equivalent obligations, and protect it with at least the care it applies to its own.

8.3 The obligation does not apply to information that is or becomes public other than through breach, was lawfully known before disclosure, is independently developed, or is required to be disclosed by law or a regulator — in which case the disclosing party must, where lawful and practicable, give notice first and disclose only what is required.

8.4 This clause survives termination for 5 years, and indefinitely for anything that is a trade secret.

8.5 Publicity. Neither party may use the other's name or logo in marketing without prior written consent. Consent for one use is not consent for all uses, and may be withdrawn for future use.

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9. Privacy and data protection

9.1 Each party must comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles, and where applicable the Privacy Act 2020 (NZ), in relation to Personal Information handled under this Agreement, whether or not it is otherwise bound by them.

9.2 We handle Personal Information in accordance with MGH-LGL-005 Privacy Policy.

9.3 Where you provide us with, or store in the platform, Personal Information about your employees, contractors, customers, suppliers or candidates, you are the entity responsible for that information. You warrant that you have a lawful basis to collect and hold it and to disclose it to us, and that affected individuals have been notified as required by law. We hold it on your behalf and on your instructions.

9.4 Data breach. Each party must notify the other within 48 hours of becoming aware of an actual or suspected eligible data breach under the Notifiable Data Breaches scheme affecting information handled under this Agreement, provide the information the other reasonably needs to assess it, and cooperate in the assessment and any notification. Neither party may make a public statement identifying the other in connection with a breach without consulting first, unless required by law.

9.5 Notification obligations to the Office of the Australian Information Commissioner, and to affected individuals, rest with the entity that holds the information, determined under clause 9.3.

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10. Warranties

10.1 Each party warrants that it has the power and authority to enter into and perform this Agreement, and that doing so does not breach any other obligation it has.

10.2 Service-specific warranties are in the applicable Service Terms.

10.3 Australian Consumer Law. Nothing in the Agreement excludes, restricts or modifies any guarantee, right or remedy under the Competition and Consumer Act 2010 (Cth), including the Australian Consumer Law, that cannot lawfully be excluded. Where the Services are not of a kind ordinarily acquired for personal, domestic or household use, and to the extent permitted by section 64A, our liability for breach of a consumer guarantee is limited, at our option, to supplying the Services again or paying the cost of having them supplied again.

10.4 New Zealand. Where you acquire the Services for the purposes of a business, the Consumer Guarantees Act 1993 (NZ) does not apply, and sections 9, 12A and 13 of the Fair Trading Act 1986 (NZ) are contracted out of, in each case to the extent permitted by law. Both parties agree it is fair and reasonable to do so.

10.5 Other than as set out in the Agreement and as required by law, all warranties, conditions and representations are excluded.

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11. Liability

11.1 This clause is subject to clause 10.3 and to any liability that cannot be limited by law.

11.2 Liability is capped per Order, under the applicable Service Terms, and the caps are not aggregated across Orders — but our total liability across all Orders in any 12-month period does not exceed the total amounts paid by you to us in that period.

11.3 Neither party is liable for indirect or consequential loss, loss of profit, loss of revenue, loss of production, loss of anticipated savings, loss of opportunity, loss of goodwill or business interruption, however arising.

11.4 Exceptions. The limits in clauses 11.2 and 11.3 do not apply to liability for:

(a) death or personal injury caused by a party's negligence;

(b) fraud or fraudulent misrepresentation;

(c) breach of clause 8 (Confidentiality);

(d) your obligation to pay Fees; or

(e) an indemnity expressly given in the Agreement.

11.5 Each party must take reasonable steps to mitigate its loss, and a party's liability is reduced to the extent the loss was caused or contributed to by the other.

11.6 A party must bring any claim within 12 months of becoming aware of the circumstances giving rise to it, except where a longer period is required by law.

11.7 Insurance. We maintain professional indemnity, public liability and cyber liability insurance appropriate to the Services. Details are available on request.

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12. Termination

12.1 Termination of individual Orders is governed by the applicable Service Terms.

12.2 Termination of the whole Agreement. Either party may terminate this Agreement and every Order under it immediately by written notice if the other:

(a) commits a material breach that is not remedied within 14 days of written notice specifying it;

(b) commits a series of breaches which together are material and which continue after notice;

(c) becomes insolvent, has a controller, receiver, liquidator or administrator appointed, enters an arrangement with creditors, or ceases or threatens to cease carrying on business; or

(d) is subject to a change of control to a competitor of the other party, in which case the other party may terminate on 30 days notice given within 60 days of becoming aware of it.

12.3 On termination:

(a) each party's accrued rights survive;

(b) we will issue a final invoice for amounts payable to the termination date;

(c) data return and deletion is governed by MGH-LGL-002;

(d) each party returns or destroys the other's Confidential Information on request, except copies retained in routine backups or as required by law; and

(e) clauses 6, 7, 8, 9, 10, 11, 13, 14 and 15 survive.

12.4 Termination does not limit any other right or remedy.

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13. Dispute resolution

13.1 Notice. A party with a dispute must give the other written notice describing it and what is sought.

13.2 Negotiation. Within 14 days of the notice, a senior representative of each party must meet (in person or remotely) and attempt in good faith to resolve it.

13.3 Mediation. If unresolved within a further 14 days, the dispute must be referred to mediation administered by the Resolution Institute under its standard mediation rules, before either party commences proceedings. Costs of the mediator are shared equally; each party bears its own costs.

13.4 Exceptions. This clause does not prevent a party from seeking urgent interlocutory or injunctive relief, from recovering an undisputed debt, or from exercising a right of suspension or termination under the Agreement.

13.5 Continuing performance. Each party must continue to perform its obligations while a dispute is being resolved, except where the dispute is about whether that obligation exists.

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14. General

14.1 Force majeure. Neither party is liable for failure or delay in performing (other than a payment obligation) caused by an event beyond its reasonable control, including natural disaster, fire, flood, pandemic, war, terrorism, industrial action affecting a third party, failure of utilities, telecommunications or internet infrastructure, cyber attack on a third party, or government action. The affected party must notify the other promptly, use reasonable efforts to mitigate, and resume as soon as practicable. If the event continues for more than 60 days, either party may terminate the affected Order on notice.

14.2 Relationship. The parties are independent contractors. Nothing creates a partnership, joint venture, agency, fiduciary or employment relationship.

14.3 Assignment and novation. Neither party may assign or novate without the other's written consent, not to be unreasonably withheld or delayed, except that either party may assign to a related body corporate or in connection with a genuine sale of its business, on written notice, provided the assignee assumes its obligations.

14.4 Subcontracting. We may subcontract, remaining responsible for the subcontractor's performance.

14.5 Notices. Notices must be in writing and sent to the email address in the most recent Order, or the last address notified. An email notice is taken to be received on the Business Day it is sent unless the sender receives a delivery failure. Notices of breach, termination or dispute must also be sent by post, or by email that the recipient acknowledges.

14.6 Entire agreement. The Agreement is the entire agreement between the parties about its subject matter, and supersedes prior discussions, proposals, representations and understandings. Nothing in this clause excludes liability for fraud or for misleading or deceptive conduct.

14.7 Variation. The Agreement may be varied only in writing agreed by both parties, except where a Service Terms document expressly permits us to vary it on notice. Where we vary a Service Terms document under such a clause, we will give the notice period stated in it, and you may terminate the affected Order before the change takes effect without penalty.

14.8 Waiver. A right is waived only in writing. A failure or delay in exercising a right is not a waiver.

14.9 Severance. If a provision is void, voidable or unenforceable, it is read down to the extent necessary or severed, and the remainder continues in full force.

14.10 Survival. A clause which by its nature is intended to survive termination does so.

14.11 Counterparts and electronic execution. The Agreement and any Order may be executed in counterparts and electronically, including by electronic signature or by acceptance in an online interface, and such execution is binding.

14.12 Further assurance. Each party must do what the other reasonably requires to give full effect to the Agreement.

14.13 Costs. Each party bears its own costs of negotiating and entering into the Agreement.

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15. Governing law and jurisdiction

15.1 The Agreement is governed by the laws of Victoria, Australia.

15.2 Each party submits to the non-exclusive jurisdiction of the courts of Victoria and courts hearing appeals from them.

15.3 If you are in New Zealand, nothing in this clause deprives you of the protection of a New Zealand law that applies regardless of the parties' choice of law.

15.4 The United Nations Convention on Contracts for the International Sale of Goods does not apply.

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The Manufacturing Growth Hub Pty Ltd ABN 11 682 912 036 [email protected]

The Manufacturing Growth Hub Pty Ltd ABN 11 682 912 036

Version: 1.1 Effective date: 28 July 2026

These Software Terms form a Service Schedule to MGH-LGL-001 Master Services Agreement. Where the Master Services Agreement and these Software Terms conflict, these Software Terms prevail in relation to the Platform.

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1. Definitions

AI Features means any function of the Platform that uses artificial intelligence, machine learning or large language models to generate, summarise, classify, suggest or analyse content, including the Foreman assistant.

AI Provider means a third party whose artificial intelligence services we use to deliver AI Features.

Authorised User means an individual you invite to access the Platform under your account, including your employees, contractors and advisers.

Business Day means a day other than a Saturday, Sunday or Victorian public holiday.

Candidate Data means personal information about job applicants and candidates collected through Recruit Hub or the Job Board.

Core Subscription means the base subscription described in Schedule 1, which is required before any Additional Hub may be activated.

Customer Data means all data, documents, records and content you or your Authorised Users upload to, create in, or generate through the Platform, including Candidate Data and Generated Output, but excluding Platform Data.

Fees means the subscription fees and any other charges payable under Schedule 1 and your Order.

Generated Output means any text, document, summary, suggestion, score, classification or other content produced by an AI Feature.

Hub means a functional module of the Platform, as listed in Schedule 1, and any Hub we release from time to time.

Job Board means the Manufacturing Job Board operated by us at manufacturinggrowthhub.com.au/jobs.

Materials means templates, forms, registers, procedures, policies, checklists and other documents made available through the Platform or generated within it, including Generated Output.

Order means the subscription order, quote or online signup that records the Hubs you have subscribed to and the Fees.

Personal Information has the meaning given in the Privacy Act 1988 (Cth).

Platform means the Manufacturing Growth Hub software platform, including all Hubs you subscribe to, the underlying software, and any documentation, updates and support we provide with it.

Platform Data means data we generate about the operation of the Platform, including logs, telemetry, usage statistics and aggregated or de-identified data derived from Customer Data.

Support Hours means 9:00am to 5:00pm Australian Eastern Time on Business Days.

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2. The subscription

2.1 Licence

We grant you a non-exclusive, non-transferable, revocable right for you and your Authorised Users to access and use the Platform for your internal business purposes, for the term of your subscription, subject to these Software Terms.

2.2 Core Subscription and Additional Hubs

The Core Subscription is required before any Additional Hub may be activated, and must remain active for the duration of any Additional Hub subscription. Schedule 1 sets out what is included and the Fees payable.

You may add an Additional Hub at any time. Fees for it are charged from the date of activation, pro-rated for the balance of the then-current billing month.

You may remove an Additional Hub effective from the start of your next billing month. Removing an Additional Hub does not delete the Customer Data held in it, but you will lose access to that data while the Hub is inactive.

If your Core Subscription ends, your subscription to all Additional Hubs ends at the same time, and clause 13 applies to all your Customer Data.

2.3 Users

The Core Subscription is priced per organisation, not per user. You may invite as many Authorised Users as you reasonably require for your own business operations, subject to any fair use limits notified to you.

Login credentials must not be shared, and each Authorised User must have their own credentials.

2.4 What the licence does not permit

You must not, and must not permit any person to:

(a) resell, sublicence, rent, or provide the Platform as a service to a third party, other than to your own related bodies corporate with our written consent;

(b) copy, modify, adapt, translate, reverse engineer, decompile or disassemble the Platform, or attempt to derive its source code, except to the extent this restriction cannot lawfully be excluded;

(c) use the Platform to build a competing product, or provide Platform access to a competitor for benchmarking purposes;

(d) remove or obscure any proprietary notice;

(e) use the Platform in breach of MGH-LGL-006 Acceptable Use Policy; or

(f) circumvent or attempt to circumvent any access control, usage limit or security measure.

2.5 Responsibility for your account

You are responsible for your Authorised Users' compliance with these Software Terms, and for all activity under your account. You must notify us promptly if you become aware of any unauthorised access.

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3. Your data

3.1 Ownership

You own your Customer Data. Nothing in these Software Terms transfers ownership of Customer Data to us.

3.2 Licence to us

You grant us a non-exclusive licence to host, copy, transmit, process and display Customer Data solely to the extent necessary to provide the Platform to you, provide support, meet our legal obligations, and otherwise perform our obligations under these Software Terms.

3.3 Your responsibility for what you upload

You represent that you have the right to upload Customer Data to the Platform and to have us process it, and that doing so does not breach any law or any third party's rights.

Where Customer Data contains Personal Information about your employees, candidates, suppliers or customers, you are responsible for having a lawful basis to collect and hold it, for giving any collection notices required, and for handling it in accordance with applicable privacy law. We handle it on your behalf and on your instructions.

3.4 What we do not do with your data

We do not:

(a) sell Customer Data;

(b) disclose Customer Data to any other customer of the Platform;

(c) use Customer Data to market to your employees, candidates, suppliers or customers; or

(d) use identifiable Customer Data to train machine learning models made available to other customers.

3.5 Platform Data and aggregated insights

We may generate and use Platform Data, and may create aggregated and de-identified statistics derived from Customer Data, to operate, secure, support and improve the Platform, and to produce industry benchmarks and insights.

Aggregated and de-identified data will not identify you, your Authorised Users, or any individual, and will not be presented in a way that allows you or any individual to be reasonably identified. We own Platform Data.

3.6 Backups

We take regular backups of the Platform. Backups are retained on a rolling 7 day cycle and exist for our disaster recovery purposes. They are not a substitute for your own records, and we recommend you export Customer Data you need to retain independently.

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4. Data protection

4.1 Roles

As between you and us, you determine the purposes for which Personal Information in Customer Data is processed. We process it on your behalf and on your documented instructions, which are these Software Terms and your use of the Platform's features.

4.2 Our obligations

We will:

(a) process Personal Information in Customer Data only to provide the Platform and as otherwise permitted under clause 3;

(b) maintain the security measures described in clause 7;

(c) ensure personnel with access to Personal Information are subject to confidentiality obligations;

(d) impose materially equivalent obligations on any subprocessor we engage, and remain responsible for their performance;

(e) provide reasonable assistance to help you respond to requests from individuals to access, correct or delete their Personal Information, where you cannot do so yourself through the Platform;

(f) provide reasonable assistance in relation to privacy impact assessments and regulator enquiries relating to our processing; and

(g) on termination, deal with Personal Information in accordance with clause 13.

4.3 Your obligations

You will:

(a) only collect and upload Personal Information you are entitled to collect and upload;

(b) give any collection notices and obtain any consents required under applicable privacy law;

(c) not upload sensitive information unless it is necessary for a lawful purpose and you have obtained the individual's consent;

(d) respond to requests from individuals about Personal Information you control; and

(e) not instruct us to process Personal Information in a way that breaches applicable privacy law.

4.4 Eligible data breaches

If we become aware of unauthorised access to, unauthorised disclosure of, or loss of Personal Information in your Customer Data, we will:

(a) notify you without undue delay and in any event within 72 hours of becoming aware;

(b) provide the information reasonably available to us about the nature of the incident, the categories and approximate number of individuals affected, the likely consequences, and the steps taken or proposed; and

(c) provide reasonable cooperation to help you assess whether the incident is an eligible data breach under the Notifiable Data Breaches scheme and to meet your own notification obligations.

You must notify us promptly if you become aware of any incident affecting Personal Information in your account.

Neither party will make a public statement or regulator notification identifying the other in connection with an incident without first consulting the other, except where required by law or by a regulator's direction.

4.5 Where your data is held

The Platform and all Customer Data are hosted on servers located in Sydney, Australia. Customer Data is not transferred outside Australia in the ordinary operation of the Platform.

The exception is AI Features. Where you use an AI Feature, content you submit is transmitted to an AI Provider that may process it outside Australia. Clause 6.7 applies.

4.6 Subprocessors

We engage third parties to provide hosting, email delivery, file storage, payment processing, analytics and AI services. A current list is available on request. We will give you reasonable notice before engaging a new subprocessor that processes Personal Information in Customer Data, and you may object on reasonable grounds relating to data protection, in which case we will work with you in good faith to find a solution.

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5. Recruit Hub and the Job Board

5.1 Publishing a role

Where you publish a role to the Job Board, the listing appears publicly under your business name. Applications are collected by us and delivered into your account.

5.2 Your obligations when advertising

You must:

(a) advertise only genuine vacancies you are willing and able to fill;

(b) ensure listing details are accurate and not misleading;

(c) ensure your screening questions do not discriminate on the basis of a protected attribute under the Fair Work Act 2009 (Cth), the Equal Opportunity Act 2010 (Vic), or other applicable anti-discrimination legislation;

(d) only collect Candidate Data reasonably necessary for the role;

(e) use Candidate Data only to assess and progress applications for the role advertised, or for future roles where the candidate has expressly opted in;

(f) not disclose Candidate Data to any third party without the candidate's consent; and

(g) respond promptly and in good faith where we pass on a candidate's request to access, correct or delete their information.

5.3 Our role

We operate the Job Board and deliver applications to you. We do not screen, assess or endorse candidates unless separately engaged under MGH-LGL-004 Recruitment Terms, and we are not a party to any employment relationship arising from a listing.

We do not use Candidate Data from your listings for any purpose other than delivering it to you and operating the Platform, and we do not disclose it to any other customer.

5.4 Removal of listings

We may remove a listing that we reasonably consider inaccurate, misleading, discriminatory, unlawful, or otherwise inappropriate for the Job Board. Where practical we will tell you first and give you the opportunity to correct it.

5.5 Candidate retention

Candidate records not linked to an open role, and where the candidate has not opted in to future opportunities, may be removed 12 months after the candidate's last activity. You are responsible for exporting anything you need to retain before that point. We will give you reasonable notice before removal.

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6. AI Features and Generated Output

6.1 What AI Features are

The Platform includes AI Features, including the Foreman assistant, which can draft documents, summarise records, suggest content and assist with tasks such as writing job advertisements, position descriptions and procedures.

AI Features are provided as a productivity tool. They are not a substitute for professional judgement, and they do not provide legal, safety, employment, engineering or compliance advice.

6.2 How AI Features behave

You acknowledge that AI Features are probabilistic rather than deterministic, and that:

(a) Generated Output may be inaccurate, incomplete, outdated, misleading or entirely fabricated, including content that appears authoritative, cites standards or clauses that do not exist or do not say what is claimed, or states facts about your business that are not true;

(b) the same or similar input may produce different output on different occasions;

(c) Generated Output is not reviewed by us before it is shown to you;

(d) AI Features may reflect limitations or biases present in the underlying models; and

(e) Generated Output may be similar or identical to output produced for other users, and is not unique to you.

This behaviour is inherent to the technology and is not a defect in the Platform.

6.3 Your obligation to review

You must review, verify and approve all Generated Output before relying on it, publishing it, acting on it, or providing it to any third party.

In particular, you must not rely on Generated Output without independent verification where it relates to:

(a) compliance with ISO standards, Australian Standards, or any other standard or certification requirement;

(b) work health and safety obligations, risk assessments, or safe work procedures;

(c) employment, industrial relations or workplace obligations, including award and enterprise agreement entitlements;

(d) legal or regulatory obligations;

(e) engineering, technical or product specifications; or

(f) financial, taxation or insurance matters.

Where Generated Output relates to a matter requiring professional qualification or certification, you must have it reviewed by an appropriately qualified person before use.

6.4 Human decision-making in recruitment

Where AI Features are used in connection with Recruit Hub or the Job Board, including to draft advertisements, summarise applications, or suggest rankings or scores:

(a) AI Features must not be used as the sole or determinative basis for any decision affecting a candidate, including a decision to reject, shortlist, interview or make an offer;

(b) every such decision must be made by a natural person exercising independent judgement, who has reviewed the underlying application;

(c) you remain solely responsible for ensuring your recruitment decisions and processes comply with the Fair Work Act 2009 (Cth), the Equal Opportunity Act 2010 (Vic), the Disability Discrimination Act 1992 (Cth), the Age Discrimination Act 2004 (Cth), the Racial Discrimination Act 1975 (Cth), the Sex Discrimination Act 1984 (Cth) and any other applicable anti-discrimination or workplace legislation; and

(d) you must not use AI Features to infer, or attempt to infer, a candidate's protected attributes.

You acknowledge that AI systems can reproduce bias present in their training data, and that responsibility for the fairness and lawfulness of your recruitment decisions rests with you.

6.5 Ownership of Generated Output

As between you and us, and to the extent capable of ownership, you own Generated Output produced from your inputs, and it forms part of Customer Data.

You acknowledge that:

(a) Generated Output may not attract copyright or other intellectual property protection in Australia, because it may not have a human author in the sense required by law;

(b) we do not warrant that Generated Output is original, or that it does not infringe a third party's rights; and

(c) our indemnity in clause 20.1 does not extend to Generated Output.

Where Generated Output incorporates one of our templates or Materials, our underlying rights in that template or Material are not transferred to you.

6.6 Your inputs

You are responsible for what you submit to AI Features. You must not submit:

(a) information you are not entitled to disclose;

(b) sensitive information, other than where necessary and lawful;

(c) another person's personal information where you do not have a lawful basis to disclose it to us and to our AI Provider; or

(d) content that breaches the Acceptable Use Policy.

6.7 AI Providers and overseas processing

We use third-party AI Providers to deliver AI Features. Where you use an AI Feature, the content you submit and relevant context from your Customer Data is transmitted to the AI Provider to generate the output.

We contract with AI Providers on terms that require that your inputs and Generated Output are not used to train the AI Provider's models, are retained only as long as necessary to deliver the output and meet the AI Provider's legal obligations, and are not disclosed to other customers of the AI Provider.

Overseas disclosure. [CONFIRM — insert the country your AI Provider processes in.] Unlike the rest of the Platform, which is hosted in Australia, our AI Providers process data on servers located in [insert country]. By using an AI Feature you acknowledge that content you submit, which may include Personal Information contained in Customer Data, is disclosed to a recipient outside Australia. We have taken reasonable steps to ensure the AI Provider handles it in a manner consistent with the Australian Privacy Principles, but you acknowledge that Australian Privacy Principle 8.1 protections may be limited in respect of overseas recipients.

You must not submit Personal Information to AI Features where doing so would breach your own privacy obligations. Where necessary, you should de-identify content before submitting it.

A current list of our AI Providers is available on request.

6.8 Availability and fair use

AI Features depend on third-party services. We may change, suspend or discontinue an AI Feature or change the underlying model at any time, apply reasonable usage limits to prevent excessive or abusive use, and suspend access where an AI Provider's service is unavailable or restricted.

Clause 9 applies where discontinuing an AI Feature would materially reduce the core functionality of a Hub you subscribe to. AI Features are not covered by the availability target in clause 8.1.

6.9 No advice

Nothing produced by an AI Feature constitutes legal, financial, safety, engineering, employment or professional advice from us, and no professional relationship arises from your use of an AI Feature.

6.10 Liability for AI Features

Subject to clause 21.1, and to the fullest extent permitted by law, we are not liable for any loss arising from your reliance on Generated Output, including where it is inaccurate, incomplete, misleading or infringing, where you have not complied with your review obligation under clause 6.3.

This clause does not limit our obligation to provide the Platform, including its AI Features, with due care and skill.

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7. Security

We maintain technical and organisational measures appropriate to the nature of the Platform and the information it holds, including:

(a) encryption of data in transit;

(b) encryption of stored files;

(c) logical separation of each customer's data, enforced at the database level, so that one customer cannot access another's records;

(d) role-based access controls within the Platform;

(e) restricted administrative access, limited to personnel who require it;

(f) audit logging of significant actions; and

(g) regular application of security updates.

We review these measures periodically and may change them, provided the overall level of protection is not materially reduced.

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8. Availability and support

8.1 Target availability

We will use reasonable endeavours to make the Platform available 99.5% of the time, measured monthly, excluding Excluded Downtime.

8.2 Excluded Downtime

Excluded Downtime means unavailability caused by:

(a) scheduled maintenance, where we have given at least 24 hours' notice and, where reasonably practicable, scheduled it outside Support Hours;

(b) emergency maintenance reasonably required to address a security or stability risk;

(c) failure of your equipment, network or internet connection;

(d) your acts or omissions, or those of your Authorised Users;

(e) failure of a third-party service outside our reasonable control, including hosting, network and AI Providers; or

(f) an event of Force Majeure.

8.3 Support

We provide support by email to [email protected] during Support Hours, and will use reasonable endeavours to respond within the following times:

Severity	Description	Target first response
Critical	Platform unavailable, or a Hub unusable for all your users, with no workaround	4 Support Hours
High	Significant function unavailable or materially impaired, workaround difficult	1 Business Day
Medium	Function impaired, reasonable workaround available	2 Business Days
Low	Question, minor issue, or enhancement request	5 Business Days

These are response targets, not resolution guarantees. We will keep you reasonably informed of progress on Critical and High issues.

8.4 If we miss the availability target

If availability falls below 99.5% in a calendar month, you may request a service credit equal to 10% of that month's Fees, or 25% if availability falls below 95%. You must request the credit within 30 days of the end of the affected month. Service credits are applied against future Fees and are your sole financial remedy for unavailability, except where clause 21.1 applies.

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9. Changes to the Platform

9.1 Improvements

We continuously develop the Platform. We may add, change or remove features, provided we do not materially reduce the core functionality of a Hub you subscribe to.

9.2 Material reductions

If we materially reduce the core functionality of a Hub you subscribe to, we will give you at least 30 days' notice, and you may terminate your subscription to that Hub by notice within 30 days of the change taking effect, with a pro-rata refund of Fees prepaid for the period after termination.

9.3 Deprecation

If we intend to discontinue a Hub entirely, we will give you at least 90 days' notice and will make reasonable export tools available before it is withdrawn.

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10. Fees and payment

10.1 Fees

Fees are set out in Schedule 1 and your Order, and are payable monthly in advance. All Fees are exclusive of GST unless stated otherwise, and GST is payable in addition.

10.2 Payment method

Fees are charged to the payment method on your account on each billing date. You must keep a valid payment method on file.

10.3 Overdue amounts

If payment fails, we will notify you and attempt to charge again. If Fees remain unpaid 14 days after the due date, we may suspend access under clause 15 after giving you at least 7 days' written notice and a reasonable opportunity to pay.

We may charge interest on overdue amounts at the RBA cash rate plus 4% per annum, calculated daily. We will not charge interest where the amount is genuinely disputed and you have told us why in writing.

10.4 Price changes

We may change Fees on at least 60 days' notice to you. If you do not accept the change, you may terminate your subscription with effect from the date the new Fees would take effect, by giving notice before that date. Continuing to use the Platform after that date constitutes acceptance.

We will not increase Fees more than once in any 12-month period, except where you add Hubs.

10.5 No set-off

You must pay Fees without set-off or deduction, except for amounts we agree are payable to you or that a court has determined are payable to you.

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11. Term

Your subscription starts on the date recorded in your Order and continues month to month until terminated in accordance with clause 12.

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12. Termination

12.1 By you

You may terminate your subscription at any time by giving notice through the Platform or in writing. Termination takes effect at the end of the current billing month. Fees already paid for the current month are not refunded, and no further Fees are charged.

12.2 By us for convenience

We may terminate your subscription on 60 days' written notice. If we do, we will refund Fees prepaid for any period after termination.

12.3 By either party for breach

Either party may terminate immediately by written notice if the other:

(a) commits a material breach that is capable of remedy and fails to remedy it within 14 days of written notice specifying the breach; or

(b) commits a material breach that is not capable of remedy.

12.4 By either party for insolvency

Either party may terminate immediately by written notice if the other becomes insolvent, has a controller or administrator appointed, enters liquidation, or takes any similar step, to the extent permitted by law.

12.5 By us for serious misuse

We may terminate immediately by written notice if you use the Platform in a way that is unlawful, that materially breaches the Acceptable Use Policy, or that creates a serious and immediate risk to the Platform, to us, or to another customer.

12.6 Effect

On termination your right to access the Platform ends, you must pay all Fees accrued to the effective date, clause 13 applies to your Customer Data, and clauses that by their nature survive termination continue — including clauses 3, 6.5, 13, 19, 20, 21 and 27.

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13. Data export and deletion

13.1 Export during your subscription

You may export Customer Data at any time during your subscription using the export tools in the Platform. Where a Hub does not provide a self-service export for particular data, we will provide it on request in a structured, commonly used format, at no charge, within 10 Business Days.

13.2 Export after termination

We will retain Customer Data in a recoverable state for 30 days after termination, during which you may request an export. We will provide it within 10 Business Days of the request.

After 30 days your Customer Data is deleted and cannot be recovered. We recommend you export anything you need before terminating.

13.3 Deletion

After the retention period in clause 13.2 we will delete or de-identify Customer Data, other than:

(a) data we are required by law to retain;

(b) financial records, retained for 7 years as required by Australian tax law; and

(c) backup copies, which are overwritten on our rolling 7 day backup cycle.

13.4 Certificate of deletion

We will confirm deletion in writing on request.

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14. Intellectual property

14.1 Ours

We own all intellectual property rights in the Platform, including its software, design, documentation, templates and Materials, and all improvements to them. Nothing in these Software Terms transfers those rights to you.

14.2 Yours

You own all intellectual property rights in Customer Data. Clause 6.5 applies to Generated Output.

14.3 Feedback

If you give us feedback, suggestions or ideas about the Platform, we may use them without restriction and without obligation to you. We will not identify you as the source without your consent.

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15. Suspension

15.1 When we may suspend

We may suspend your access to all or part of the Platform if Fees remain unpaid in accordance with clause 10.3, if your use presents a serious and immediate security, stability or legal risk, or if we are required to do so by law.

15.2 Notice

Except where immediate action is required to address a serious and immediate risk or to comply with the law, we will give you at least 7 days' written notice before suspending, and will tell you what you need to do to avoid suspension.

15.3 Effect

Suspension does not terminate your subscription and does not relieve you of the obligation to pay Fees, except where the suspension is not attributable to your act or omission. We will restore access promptly once the cause is resolved.

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16. Third-party integrations

The Platform may integrate with third-party services, including Xero, MYOB and Microsoft 365. Those services are provided by third parties under their own terms, and we are not responsible for their availability, accuracy or conduct.

Where you connect a third-party service, you authorise us to access and exchange data with it as necessary for the integration to function. If the third party changes or withdraws its interface, the integration may stop working, and clause 9 applies.

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17. Warranties

17.1 Mutual

Each party warrants that it has the power and authority to enter into these Software Terms.

17.2 Ours

We warrant that:

(a) we will provide the Platform with due care and skill;

(b) the Platform will materially conform to its documentation; and

(c) we will not knowingly introduce malicious code into the Platform.

The warranty in clause 17.2(b) does not apply to the content of Generated Output, which is governed by clause 6.

17.3 What we do not warrant

Except as set out in clause 17.2 and clause 21.1, and to the extent permitted by law, we do not warrant that the Platform will be uninterrupted or error-free, or that it will meet your particular requirements.

17.4 Materials and documents

The Platform is a management tool. It helps you create, store, organise and track documents and records. It does not certify, approve or validate them.

You acknowledge that:

(a) Materials, including templates and Generated Output, are starting points to be adapted to your business, not finished documents ready for use without review;

(b) we do not warrant that any Material is suitable for your business, your industry, your site, your workforce or your circumstances;

(c) we do not warrant that using the Platform, or any Material, will result in or maintain certification to ISO 9001 or any other standard, or achieve compliance with any law, regulation, code or standard;

(d) you are responsible for reviewing, adapting, approving and maintaining every document you use in your business, and for ensuring it is accurate, current and appropriate; and

(e) responsibility for your compliance obligations, and for the safety of your workplace, rests with you at all times and is not transferred to us by your use of the Platform.

Subject to clause 21.1, and to the fullest extent permitted by law, we are not liable for loss arising from your use of, or reliance on, any Material or document created, stored or generated in the Platform, including any finding, non-conformance, penalty, loss of certification or claim arising from it.

Nothing in this clause limits our obligation to supply the Platform with due care and skill, or our liability where loss is caused by our own breach or negligence.

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18. Confidentiality

18.1 Obligation

Each party must keep the other's Confidential Information confidential, use it only for the purposes of these Software Terms, and disclose it only to personnel and advisers who need to know it and who are bound by equivalent obligations.

18.2 Confidential Information

Confidential Information means information disclosed by one party to the other that is marked confidential, or that a reasonable person would understand to be confidential given its nature or the circumstances. Customer Data is your Confidential Information. The Platform's non-public functionality, pricing and roadmap are our Confidential Information.

18.3 Exceptions

Confidential Information does not include information that is public other than through breach of this clause, was already known to the recipient without obligation of confidence, is independently developed without reference to the discloser's information, or is lawfully received from a third party without restriction.

18.4 Compelled disclosure

A party may disclose Confidential Information where required by law, court order or regulator, provided it gives the other party notice where lawfully able to do so and discloses only what is required.

18.5 Publicity

We may identify you as a customer by name and logo on our website and in marketing materials. You may withdraw that permission at any time by notice, and we will remove it within a reasonable period. We will not publish a case study, quote or detail about your business without your prior written consent.

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19. Indemnities

19.1 Our IP indemnity

We indemnify you against any claim that your use of the Platform in accordance with these Software Terms infringes a third party's intellectual property rights in Australia or New Zealand, and will pay damages and reasonable legal costs finally awarded or agreed in settlement.

This indemnity does not apply to a claim arising from Customer Data, from Generated Output, from your use of the Platform other than in accordance with these Software Terms, or from combination of the Platform with anything not supplied by us where the claim would not have arisen but for that combination.

If a claim arises, we may at our option obtain the right for you to continue using the Platform, modify it so it is non-infringing, or terminate the affected part of your subscription and refund Fees prepaid for the period after termination.

19.2 Your indemnity

You indemnify us against loss we suffer arising from:

(a) Customer Data that breaches a third party's rights or any law;

(b) your breach of clause 5.2 (job board obligations);

(c) your breach of clause 4.3 (privacy obligations); or

(d) your breach of clause 6.4 (human decision-making in recruitment).

Your liability under this indemnity is reduced to the extent our own act, omission or breach contributed to the loss.

19.3 Conduct of claims

A party seeking indemnity must notify the other promptly, not admit liability or settle without the indemnifier's consent (not unreasonably withheld), and give reasonable assistance in defending the claim.

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20. Liability

20.1 Consumer guarantees

Nothing in these Software Terms excludes, restricts or modifies any guarantee, right or remedy under the Australian Consumer Law or the Competition and Consumer Act 2010 (Cth) that cannot lawfully be excluded, restricted or modified.

Where the Australian Consumer Law permits us to limit our liability for a failure to comply with a consumer guarantee, our liability is limited, at our option, to resupplying the services or paying the cost of having them resupplied.

For customers in New Zealand who acquire the Platform for business purposes, the parties agree that the Consumer Guarantees Act 1993 (NZ) does not apply, to the extent permitted by section 43 of that Act.

(Note: this clause is numbered 20.1 in the body and referred to elsewhere as 21.1. Renumber consistently on final issue.)

20.2 Exclusion of indirect loss

Subject to clause 20.1, neither party is liable to the other for indirect or consequential loss, loss of profit, loss of revenue, loss of anticipated savings, loss of business opportunity, or loss of goodwill, however arising.

20.3 Cap

Subject to clauses 20.1 and 20.5, each party's total aggregate liability arising out of or in connection with these Software Terms in any 12-month period is limited to the total Fees paid or payable by you in the 12 months immediately preceding the first event giving rise to liability.

20.4 Data loss

Subject to clause 20.1, we are not liable for loss or corruption of Customer Data except to the extent caused by our breach of clause 7 or our negligence. Our liability for such loss is limited as set out in clause 20.3, and our primary obligation is to restore the data from our most recent backup.

20.5 What the cap does not apply to

Clauses 20.2 and 20.3 do not apply to:

(a) your obligation to pay Fees;

(b) either party's breach of clause 18 (confidentiality);

(c) our indemnity under clause 19.1;

(d) your indemnity under clause 19.2; or

(e) liability that cannot be limited by law, including liability for fraud, wilful misconduct, or death or personal injury caused by negligence.

20.6 AI and Materials

Clauses 6.10 and 17.4 apply to liability arising from Generated Output and Materials. Nothing in those clauses limits liability that cannot be limited by law.

20.7 Mitigation

Each party must take reasonable steps to mitigate its loss.

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21. Dispute resolution

21.1 Notice

A party must not commence legal proceedings in relation to a dispute under these Software Terms unless it has first complied with this clause, except where seeking urgent interlocutory relief.

21.2 Process

The party raising the dispute must give written notice describing it. Senior representatives of both parties must meet, in person or remotely, within 14 days of the notice and attempt in good faith to resolve it.

21.3 Mediation

If the dispute is not resolved within 28 days of the notice, either party may refer it to mediation administered by the Australian Disputes Centre, with the mediator and costs to be agreed, or failing agreement, appointed by the Centre and shared equally.

21.4 Continuing obligations

Each party must continue to perform its obligations while a dispute is being resolved, except where the dispute concerns the very obligation in question.

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22. Force majeure

Neither party is liable for failure or delay in performing its obligations (other than an obligation to pay money) caused by an event beyond its reasonable control, including natural disaster, pandemic, war, terrorism, industrial action affecting a third party, failure of a utility or telecommunications provider, or a change in law.

The affected party must notify the other promptly and use reasonable endeavours to resume performance. If the event continues for more than 60 days, either party may terminate on written notice.

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23. Changes to these terms

We may change these Software Terms to reflect changes in the Platform, in our business, or in the law.

We will give you at least 30 days' written notice of any change that materially affects your rights or obligations, before it takes effect. Non-material changes, such as correcting an error or clarifying wording, take effect on publication.

If you do not accept a material change, you may terminate your subscription with effect from the date the change would take effect, by giving notice before that date, and we will refund Fees prepaid for any period after termination. Continuing to use the Platform after the change takes effect constitutes acceptance.

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24. Notices

Notices to us must be sent to [email protected]. Notices to you will be sent to the email address on your account, or given through the Platform.

A notice sent by email is taken to be received on the next Business Day after sending, unless the sender receives a delivery failure notification.

It is your responsibility to keep your account email address current.

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25. General

25.1 Assignment. You may not assign or novate these Software Terms without our written consent, not to be unreasonably withheld. We may assign or novate to a related body corporate, or in connection with a sale of our business, on notice to you.

25.2 Subcontracting. We may subcontract performance of our obligations, and remain responsible for the acts and omissions of our subcontractors.

25.3 Entire agreement. These Software Terms, together with the Master Services Agreement, your Order, Schedule 1, the Acceptable Use Policy and the Privacy Policy, form the entire agreement between the parties in relation to the Platform.

25.4 Severability. If any provision is held to be invalid or unenforceable, it is severed to the extent necessary and the remainder continues in force.

25.5 Waiver. A failure or delay in exercising a right is not a waiver of it.

25.6 Relationship. The parties are independent contractors. Nothing creates a partnership, joint venture, agency or employment relationship.

25.7 Electronic acceptance. These Software Terms may be accepted electronically, including by clicking to accept or by using the Platform after being given notice of them.

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26. Governing law

These Software Terms are governed by the laws of Victoria, Australia. The parties submit to the non-exclusive jurisdiction of the courts of Victoria and the courts competent to hear appeals from them.

For customers in New Zealand, nothing in this clause limits any right you have under New Zealand law that cannot lawfully be excluded.

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Schedule 1 — Hubs and Fees

All Fees are per organisation per month, exclusive of GST, payable monthly in advance.

Core Subscription — $249 per month

The Core Subscription is required before any Additional Hub may be activated, and must remain active while any Additional Hub is active. It includes:

Hub	Purpose
CompliHub	Quality, compliance and document control
HR Hub	People, records and employee management
Performance Hub	Performance and improvement tracking
Academy Hub	Training, courses and competency
Recruit Hub	Recruitment pipeline and Job Board publishing
Community Hub	Industry community and networking

Additional Hubs

Hub	Fee per month	Purpose
Factory Hub	$249	Production, scheduling and factory operations
Tender Hub	$99	Tender and bid management

Notes

1. Additional Hubs may be activated at any time and are charged pro-rata for the balance of the then-current billing month.
2. Additional Hubs may be removed effective from the start of the next billing month. No pro-rata refund applies within a billing month.
3. If the Core Subscription ends, all Additional Hubs end at the same time.
4. Hubs released after the date of these Software Terms may be included in the Core Subscription or offered as Additional Hubs, at our discretion. Adding a new Hub to the Core Subscription at no additional charge is not a Fee change for the purposes of clause 10.4.
5. Fees do not include professional services, consulting, implementation, training or recruitment services, which are provided under separate Service Schedules.

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Contact

The Manufacturing Growth Hub Pty Ltd ABN 11 682 912 036 [email protected]

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Change log

Version	Date	Change
1.0	2026	Initial
1.1	28 July 2026	Added clause 6 (AI Features and Generated Output) and clause 17.4 (Materials and documents); confirmed Australian hosting; 30 day post-termination retention; 7 day backup cycle; removed free trial; changed to per-organisation pricing; added Schedule 1

The Manufacturing Growth Hub Pty Ltd ABN 11 682 912 036

Version: 2.0 Effective date: 28 July 2026 Supersedes: v1.0

Applies to: ISO and quality management support, business and leadership coaching, marketing and brand support, training and facilitation, and any other advisory or support service we provide.

Does not apply to: access to the Manufacturing Growth Hub platform (see MGH-LGL-002) or recruitment placement services (see MGH-LGL-004).

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1. What this service is — read this first

We provide support, guidance and coaching. You run your business.

This is the most important thing in this document, and everything else follows from it.

When you engage us for ISO or certification support, we help you understand what a standard requires, we guide you on how other manufacturers have approached it, we review what you have prepared and give you our opinion, and we coach your people through the process. We do not build your management system for you, we do not own it, and we are not accountable for it.

When you engage us for business or leadership coaching, we ask questions, share experience, challenge your thinking and hold you to account for what you said you would do. We do not make your decisions and we are not responsible for their outcomes.

In both cases:

• you decide what your business does;
• you write, review, approve, issue and maintain every document used in your business;
• you are responsible for your work health and safety obligations, your employment obligations, your regulatory obligations, and your compliance with every law and standard that applies to you; and
• you are responsible for the results.

Our role is to support you in doing that. It is not to do it for you, and engaging us does not transfer any of your obligations to us.

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2. Definitions

Engagement means a period of support you have engaged us to provide.

Fees means the amounts payable, as set out in the Proposal.

Materials means templates, tools, models, frameworks, methodologies, examples, checklists and training content we make available to you.

Proposal means the written proposal, quotation, engagement letter or subscription confirmation setting out the nature of the support, the Fees and the period.

Standard means ISO 9001 or any other standard, code or certification scheme.

Support Services or Services means the advisory, coaching, guidance, review, training and facilitation services described in a Proposal.

we, us, our means The Manufacturing Growth Hub Pty Ltd ABN 11 682 912 036. you, your means the entity named in the Proposal.

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3. Formation

3.1 A Proposal is an offer capable of acceptance for 30 days from its date, unless it says otherwise.

3.2 You accept by signing the Proposal, confirming acceptance in writing (including by email), paying an invoice or deposit issued under it, or by participating in the Services.

3.3 Order of precedence: a signed variation, then the Proposal, then these Terms.

3.4 Your purchase order and standard terms do not apply unless we have signed a document expressly agreeing to them. Commencing work is not acceptance of your terms.

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4. Nature of the engagement

4.1 Support, not a project

An Engagement is an agreement to make our support available for a period, not an agreement to complete a project, produce a defined set of deliverables, or achieve a result.

You are purchasing access to our time, experience and guidance for the period and at the frequency described in the Proposal.

4.2 No scope of works

Unless a Proposal expressly says otherwise, an Engagement has no fixed scope of works and no defined deliverables. We will provide support across the subject matter described in the Proposal, directed by what you need at the time and what we consider will be most useful to you.

We may change what we focus on, in discussion with you, as your needs change.

4.3 No timeframes, no completion date

We do not commit to any timeframe, milestone, completion date, or date by which any outcome will be achieved.

Where a Proposal, plan, roadmap or conversation refers to timing, it is an indicative estimate only, given in good faith on the information available at the time. It is not a commitment, it does not form part of the contract, and it is not a representation you may rely on.

How quickly anything progresses depends substantially on you — on your availability, your decisions, your resourcing, and how quickly your people do the work. Those things are outside our control.

Time is not of the essence in any Engagement.

4.4 No guarantee of outcome

We do not warrant, represent or guarantee that an Engagement will result in:

(a) certification to ISO 9001 or any other Standard, or the maintenance of an existing certification;

(b) a successful audit, or the absence of non-conformances, findings, observations or corrective action requests;

(c) compliance with any law, regulation, code or Standard;

(d) approval of any grant, tender, prequalification, licence or accreditation;

(e) any improvement in revenue, profit, productivity, quality, safety performance or any other measure; or

(f) any other business outcome.

These outcomes depend on your business, your people and decisions of third parties, and we have no control over them.

4.5 We are not a certification body

We do not audit for certification, issue certificates, or accredit any management system. Certification is granted, maintained or withdrawn solely by an independent accredited certification body at its discretion, following its own audit process, in which we have no role and no influence.

Where we attend an audit with you, we attend to support you. The audit findings are between you and the certification body.

4.6 We do not provide regulated or professional advice

Nothing we provide is legal, financial, taxation, accounting, insurance, engineering, medical or work health and safety advice, and no professional or advisory relationship of that kind arises.

Where an issue requires advice of that kind, you must obtain it from an appropriately qualified professional. If we suggest you do so, or fail to suggest it, that does not change your responsibility to obtain it.

4.7 We are not a person conducting your business

We are not your employer, officer, agent, or a person conducting a business or undertaking in relation to your operations. Nothing in an Engagement makes us responsible for the operation, management, safety or compliance of your business.

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5. Documents, systems and work health and safety

This clause is important. Please read it.

5.1 Documents are yours

Every policy, procedure, form, register, risk assessment, safe work method statement, work instruction, manual, plan and record used in your business is your document, regardless of:

(a) whether it started as one of our Materials, examples or templates;

(b) whether we reviewed it, commented on it, suggested changes to it, or helped you draft it;

(c) whether it was created within the Manufacturing Growth Hub platform; or

(d) whether it was generated with the assistance of an AI feature.

You author it, you review it, you approve it, you issue it, you train your people in it, and you maintain it. We do not approve or issue documents for use in your business, and any comment we make on a draft is an opinion offered as guidance, not an approval, a certification, a sign-off, or a statement that the document is fit for use.

5.2 Materials and templates are starting points

Materials, examples and templates we provide are generic starting points for you to adapt. They are not finished documents, they are not prepared for your business, your site, your processes, your equipment, your workforce or your circumstances, and they must not be used without you reviewing and adapting them.

We do not warrant that any Material is accurate, current, complete, suitable for your business, or compliant with any Standard or law.

5.3 Work health and safety

Your work health and safety obligations are yours, and they cannot be delegated to us.

Under work health and safety legislation the duty rests on the person conducting your business or undertaking, and on your officers. Engaging us does not shift, share or discharge that duty in any respect.

You acknowledge and agree that:

(a) you are solely responsible for identifying hazards, assessing and controlling risks, and for the safety of your workplace, your workers and anyone affected by your operations;

(b) any risk assessment, safe work method statement, safety procedure, hazard register, incident record or training record used in your business is your document under clause 5.1, and you are responsible for its accuracy, adequacy and implementation;

(c) any guidance, template, example or comment we provide on a safety matter is general in nature, is not a safety assessment of your workplace, and must be reviewed and verified by a competent person before you rely on it; and

(d) we do not inspect, audit, verify or certify the safety of your workplace, your plant, your equipment or your systems of work, and we make no representation about any of them.

We accept no responsibility for the safety of your workplace, or for any injury, illness, incident, prosecution, notice, fine or penalty arising from your operations.

5.4 Regulatory and compliance obligations

Your obligations under work health and safety, environmental, employment, industrial relations, food safety, product safety, licensing, tax, privacy and any other law or regulation are yours alone at all times.

You are responsible for identifying which obligations apply to you and for meeting them. We do not undertake to identify them for you, and nothing we provide is a compliance audit or a statement that you are compliant.

5.5 Implementation is yours

Whether anything we suggest is implemented, and how well, is entirely within your control. We have no ability to make your people follow a procedure, complete a record, attend a training session or maintain a system.

Where an Engagement does not produce the result you hoped for because something was not implemented, was implemented differently, or was not maintained, that is not a failure of the Services.

5.6 We rely on what you tell us

Our guidance is based on the information you give us. We do not verify it. If the information you give us is incomplete, inaccurate or out of date, our guidance may be inappropriate for your situation, and we are not responsible for that.

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6. Your obligations

6.1 You must:

(a) provide accurate and complete information when we ask for it;

(b) make available the people we reasonably need, including a nominated contact with authority to make decisions;

(c) do the work within your business — the writing, the implementation, the training, the maintenance;

(d) provide safe access to your site, and comply with your own work health and safety obligations in relation to our personnel while they are there;

(e) obtain your own professional advice where clause 4.6 applies; and

(f) obtain any consent, licence or approval needed for us to provide the Services.

6.2 Non-use of the Services. Fees are payable for the period of the Engagement whether or not you use the support available to you. If you do not attend sessions, do not respond, or do not do the work between sessions, the Fees remain payable and the Engagement is not extended.

6.3 You acknowledge that the value you get from an Engagement depends primarily on your own participation and effort.

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7. Sessions and availability

7.1 Where the Proposal describes sessions, meetings or a support frequency, we will make ourselves available accordingly during normal business hours in Victoria, Australia.

7.2 A session cancelled or missed with less than 48 hours notice is treated as delivered. We will use reasonable efforts to reschedule where we can.

7.3 Sessions do not accumulate and are not carried forward beyond the end of the Engagement.

7.4 We may substitute the person providing the Services, and may use subcontractors and associates.

7.5 Unless the Proposal says otherwise, support is provided remotely. Site visits are as agreed and are subject to clause 8.4.

7.6 We will respond to reasonable requests within a reasonable period. We do not offer a guaranteed response time.

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8. Fees and payment

8.1 Fees are as set out in the Proposal and are exclusive of GST, which is payable in addition.

8.2 Unless the Proposal says otherwise, Fees are invoiced monthly in advance, and payment is due within 14 days of the invoice date.

8.3 Fees are for the period of support, not for a defined output. They are payable for the period regardless of how much of the support you use, what documents exist at the end of it, or what outcome is achieved.

8.4 Expenses. Travel outside the Melbourne metropolitan area, accommodation, certification body fees, third-party software and other disbursements are payable in addition. We will obtain your agreement before incurring any single expense over $250.

8.5 Payment plans. Where the Proposal allows payment by instalments, instalments reflect the timing of payment across the period of the Engagement, and continue to fall due for the whole period. If the Engagement ends early, clause 10 determines what is payable.

8.6 Late payment. If an invoice is not paid when due we may:

(a) charge interest at 2% above the Reserve Bank of Australia cash rate, calculated daily from the due date;

(b) after 7 days written notice and an opportunity to pay, suspend the Services until payment is made; and

(c) recover reasonable costs of collection actually incurred.

8.7 Disputed invoices. Tell us in writing within 14 days of the invoice, identifying what is disputed and why, and pay the undisputed portion by the due date.

8.8 Fee changes. For an ongoing Engagement we may change Fees on 30 days written notice, no more than once in any 12 months. If you do not accept a change you may terminate before it takes effect, without penalty.

8.9 Fees are payable without set-off or deduction, except as permitted by law.

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9. Grant funding

9.1 Where an Engagement is intended to be funded by a grant, rebate or government program:

(a) we do not control eligibility, assessment, or the timing or outcome of any funding decision;

(b) Fees are payable by you regardless of whether funding is approved, refused, delayed, reduced or clawed back, unless the Proposal expressly makes payment conditional on funding; and

(c) you are responsible for the accuracy of everything submitted in a funding application, including anything we prepare at your direction from information you supply.

9.2 Any assistance with a funding application is support under clause 1, not a representation that funding will be obtained.

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10. Suspension and termination

10.1 Suspension. We may suspend the Services where an undisputed invoice is more than 14 days overdue and we have given notice under clause 8.6, where continuing would require us to breach a law or professional obligation, or where our personnel would be exposed to an unacceptable risk to health or safety or to abusive or threatening conduct. We will tell you why, and will lift the suspension promptly once the cause is remedied.

10.2 By either party for convenience. Either party may end an ongoing Engagement on 30 days written notice.

10.3 On termination you must pay all Fees for the period up to the end of the notice period, and any expense or third-party commitment we have properly incurred and cannot cancel.

10.4 Prepaid Fees. Where you have prepaid for a period of support that will not now be provided because the Engagement has ended, we will refund the unearned portion for that period, less amounts payable under clause 10.3. Fees for a period of support already made available to you are not refundable, whether or not you used it.

10.5 For breach. Either party may terminate immediately if the other commits a material breach not remedied within 14 days of written notice, or becomes insolvent.

10.6 Surviving clauses. Clauses 1, 4, 5, 9, 11, 12, 13, 14, 15 and 17 survive termination.

10.7 On termination you keep the licence in clause 11.2 for anything you have already received, provided Fees due have been paid.

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11. Intellectual property

11.1 Our Materials remain ours. We own all intellectual property in our Materials, methodologies, frameworks, tools, templates, examples and training content.

11.2 Licence. On payment of Fees due, we grant you a perpetual, non-exclusive, non-transferable, royalty-free licence to use and adapt Materials we have provided to you, for the internal purposes of your own business.

11.3 That licence does not permit you to sell, licence, publish or distribute our Materials, or to use them to provide consulting, advisory or training services to others.

11.4 Documents you create in your business are yours, as set out in clause 5.1. Where one of them incorporates our Materials, clause 11.1 continues to apply to those Materials — you do not acquire ownership of a template because your information has been put into it.

11.5 Your material. You retain intellectual property in the information and documents you provide to us, and grant us a licence to use them to provide the Services.

11.6 Our know-how. We may use the general knowledge, skills, experience and techniques gained in providing the Services in work for other clients, provided we do not disclose your Confidential Information.

11.7 Anonymised insights. We may use de-identified and aggregated information about engagements to improve our services and benchmarks, provided you cannot reasonably be identified.

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12. Confidentiality

12.1 Each party must keep the other's Confidential Information confidential, use it only for the purposes of the Engagement, and protect it with at least the care it applies to its own.

12.2 Confidential Information means non-public information disclosed by or on behalf of a party, including pricing, processes, customer and supplier information, technical information and our Materials.

12.3 The obligation does not apply to information that is public other than through breach, was already lawfully known, is independently developed, or must be disclosed by law or a regulator — in which case notice must be given first where lawful.

12.4 Survives for 5 years, and indefinitely for trade secrets.

12.5 Case studies. We will not name you or use your logo in marketing without your prior written consent, which you may withdraw for future use.

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13. Privacy

13.1 Each party must comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles in relation to personal information handled under an Engagement.

13.2 Where you give us personal information about your employees, contractors, customers or suppliers, you warrant you are entitled to disclose it for the purposes of the Engagement and that individuals have been notified as required by law.

13.3 We handle personal information in accordance with MGH-LGL-005 Privacy Policy.

13.4 Each party must notify the other promptly of an eligible data breach under the Notifiable Data Breaches scheme affecting information handled under the Engagement.

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14. Warranties and consumer guarantees

14.1 What we warrant. We warrant only that we will provide the Support Services with due care and skill, using personnel we consider suitably experienced. This is the only warranty we give.

14.2 What we do not warrant. To the fullest extent permitted by law, and other than clause 14.1, all warranties, conditions, guarantees and representations of any kind, express or implied, are excluded, including as to fitness for purpose, suitability, accuracy, completeness, merchantability, timeliness, or the achievement of any outcome. In particular, and without limiting clause 4.4, we give no warranty in relation to certification, audit results, compliance with any law or Standard, grant funding, the suitability or adequacy of any document, or the safety of your workplace.

14.3 Australian Consumer Law. Nothing in these Terms excludes, restricts or modifies any guarantee, right or remedy under the Competition and Consumer Act 2010 (Cth), including the Australian Consumer Law, that cannot lawfully be excluded, restricted or modified.

Where the Services are not of a kind ordinarily acquired for personal, domestic or household use or consumption, and to the fullest extent permitted by section 64A of the Australian Consumer Law, our liability for failure to comply with a consumer guarantee is limited, at our option, to:

(a) supplying the Services again; or

(b) paying the cost of having the Services supplied again.

14.4 New Zealand. Where you acquire the Services for the purposes of a business, the Consumer Guarantees Act 1993 (NZ) does not apply, and sections 9, 12A and 13 of the Fair Trading Act 1986 (NZ) are contracted out of, in each case to the fullest extent permitted by law. Both parties agree it is fair and reasonable to be bound by this clause.

14.5 No reliance. You acknowledge that in entering an Engagement you have not relied on any statement, representation, estimate, forecast, timeframe or opinion made by us other than as expressly set out in the Proposal and these Terms. This clause does not exclude liability for fraud or for misleading or deceptive conduct.

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15. Liability

15.1 Read this clause with clauses 1, 4 and 5. Those clauses describe what we are and are not responsible for. This clause limits what we can be liable for if something goes wrong anyway.

15.2 This clause is subject to clause 14.3 and to any liability that cannot be excluded or limited by law.

15.3 Exclusion of liability for your documents, systems, safety and compliance. To the fullest extent permitted by law, we have no liability of any kind arising out of or in connection with:

(a) any document, procedure, policy, register, record, risk assessment or safe work method statement used in your business, whether or not it originated as one of our Materials or was reviewed or discussed with us;

(b) your work health and safety obligations, the safety of your workplace, or any injury, illness, incident, notice, prosecution, fine or penalty arising from your operations;

(c) your compliance or non-compliance with any law, regulation, code or Standard;

(d) the outcome of any audit, the grant, refusal, suspension or withdrawal of any certification, or any non-conformance or finding;

(e) the refusal, reduction, delay or clawback of any grant or funding;

(f) any decision you make, or do not make, in your business, whether or not it was discussed with us;

(g) your implementation, non-implementation or maintenance of anything we suggest; or

(h) any business, financial, operational or personnel outcome of any kind.

15.4 Indirect loss. To the fullest extent permitted by law, we are not liable for indirect or consequential loss, loss of profit, loss of revenue, loss of production, loss of anticipated savings, loss of opportunity, loss of goodwill, loss or withdrawal of certification, loss of a contract or tender, reputational damage, or business interruption, however arising and whether or not foreseeable.

15.5 Cap. Subject to clause 14.3, our total aggregate liability arising out of or in connection with an Engagement, whether in contract, tort (including negligence), under statute or otherwise, is limited to the Fees paid by you under that Engagement in the 3 months preceding the event giving rise to the liability.

15.6 Exceptions to the cap. The cap does not apply to liability for death or personal injury caused by our negligence, for fraud, or for breach of clause 12.

15.7 Your contribution. Our liability is reduced to the extent the loss was caused or contributed to by you, your personnel, your failure to comply with clause 6, your failure to obtain professional advice under clause 4.6, or your reliance on our guidance without the review required by clause 5.

15.8 Indemnity. You indemnify us against any claim, loss, cost or liability brought against us by a third party — including a worker, a regulator, a certification body or a customer of yours — arising out of your business, your documents, your workplace, your safety obligations or your compliance obligations. This indemnity is reduced to the extent the claim arises from our own fraud, or our own failure to provide the Services with due care and skill.

15.9 Time limit. Any claim must be brought within 12 months of the date you became aware, or ought reasonably to have become aware, of the circumstances giving rise to it, except where a longer period is required by law.

15.10 Proportionate liability. Nothing in this clause excludes the operation of Part IVAA of the Wrongs Act 1958 (Vic) or an equivalent proportionate liability regime.

15.11 Insurance. We maintain insurance appropriate to the Services. Details are available on request. [DELETE THIS CLAUSE IF YOU DO NOT HOLD CURRENT COVER.]

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16. Non-solicitation

16.1 During an Engagement and for 6 months afterwards, you must not, without our written consent, employ or engage any of our personnel substantially involved in the Engagement, other than in response to a general public advertisement not targeted at them.

16.2 We accept a reciprocal obligation during the Engagement.

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17. General

17.1 Force majeure. Neither party is liable for failure to perform (other than a payment obligation) caused by an event beyond its reasonable control. If it continues more than 60 days, either party may terminate the affected Engagement on notice.

17.2 Independent contractor. Nothing creates a partnership, joint venture, agency, fiduciary or employment relationship.

17.3 Assignment. Neither party may assign without the other's written consent, not unreasonably withheld, except to a related body corporate or on a sale of business, on notice.

17.4 Notices. In writing, to the email address in the Proposal or last notified. Notices of breach or termination must also be sent by post or by an acknowledged email.

17.5 Entire agreement. The Proposal and these Terms are the entire agreement, superseding prior discussions, proposals, plans, roadmaps and representations. This does not exclude liability for fraud or for misleading or deceptive conduct.

17.6 Variation. Only in writing agreed by both parties. We may update these Terms for new Engagements; the version in force when a Proposal is accepted applies to that Engagement.

17.7 Waiver. A failure to enforce a right is not a waiver.

17.8 Severance. An unenforceable provision is read down or severed to the minimum extent necessary, and the rest continues. In particular, if a limitation or exclusion in clause 14 or 15 is held unenforceable in whole or in part, it applies to the maximum extent that is enforceable, and the invalidity of one part does not affect any other part.

17.9 Counterparts and electronic acceptance. A Proposal may be accepted electronically.

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18. Dispute resolution and governing law

18.1 A party with a dispute must give written notice describing it, and senior representatives must attempt in good faith to resolve it within 14 days.

18.2 If unresolved, the dispute must be referred to mediation administered by the Resolution Institute before proceedings are commenced. Mediator's costs shared equally.

18.3 This clause does not prevent urgent interlocutory relief, or recovery of an undisputed debt.

18.4 Governing law: the laws of Victoria, Australia. The parties submit to the non-exclusive jurisdiction of the courts of Victoria.

18.5 If you are in New Zealand, nothing in clause 18.4 deprives you of the protection of a New Zealand law that applies regardless of the parties' choice of law.

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The Manufacturing Growth Hub Pty Ltd ABN 11 682 912 036 [email protected]

The Manufacturing Growth Hub Pty Ltd ABN 11 682 912 036

Version: 1.0 Effective date: 28 July 2026 Applies to: permanent and fixed-term placement services performed by MGH for employer clients.

Does not apply to: candidates (see MGH-LGL-007 Candidate Terms and Collection Notice), the self-service Manufacturing Job Board included with a platform subscription (see MGH-LGL-002 Software Terms and the Job Board Listing Terms), or consulting services (see MGH-LGL-003).

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1. Definitions

Assignment means a specific vacancy you engage us to fill.

Candidate means a person we Introduce to you.

Engagement means your employment or engagement of a Candidate, in any capacity — as an employee, contractor, consultant, labour hire worker, director, or through a company, trust or third party — whether permanent, fixed-term, part-time or casual.

Engagement Date means the first day the Candidate commences work for you.

Exclusive Assignment means an Assignment where you appoint us as the sole recruiter for the role for the period agreed.

Fee means the placement fee calculated under clause 6.

Introduce / Introduction means us providing you with a Candidate's name, résumé, profile or details, or arranging for you to meet or interview a Candidate, whether in writing, by phone, by email, through the platform, or in person.

Non-Exclusive Assignment means any Assignment that is not an Exclusive Assignment.

Remuneration has the meaning in clause 6.4.

Service Agreement means the document, quote or written confirmation setting out the Assignment, the fee basis and any variation to these Terms.

we, us, our means The Manufacturing Growth Hub Pty Ltd ABN 11 682 912 036. you, your means the client named in the Service Agreement.

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2. Formation and acceptance

2.1 These Terms apply to every Assignment and to every Introduction, and are accepted by you on the earliest of:

(a) you signing or confirming a Service Agreement in writing;

(b) you interviewing, meeting or otherwise progressing a Candidate we have Introduced; or

(c) you Engaging a Candidate we have Introduced.

2.2 You should read clause 2.1(b) carefully. If we send you a Candidate and you interview them, these Terms apply — including the Fee — even if you have not signed anything. Before we Introduce a Candidate to you for the first time we will send you these Terms and the applicable fee basis, so that you know what you are accepting.

2.3 We will not Introduce a Candidate on a fee-bearing basis without first telling you, in writing, the fee basis that applies. If we have not, no Fee is payable for that Introduction.

2.4 Your purchase order terms, vendor portal terms and supplier onboarding conditions do not apply unless we have signed a document expressly agreeing to them.

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3. What we do

3.1 We will use reasonable care and skill to source, screen and shortlist Candidates suitable for the Assignment, based on the role information you provide.

3.2 Unless separately agreed in writing, our service includes: taking the brief, writing and placing the advertisement, sourcing and screening, conducting a preliminary interview, and presenting a shortlist with our assessment.

3.3 Checks we do. Unless the Service Agreement says otherwise, we will verify a Candidate's stated right to work in Australia or New Zealand, and will conduct two verbal reference checks where the Candidate provides contactable referees.

3.4 Checks we do not do. We do not, unless expressly agreed and paid for as an additional service, conduct: police or criminal history checks, credit checks, psychometric testing, medical or functional capacity assessments, licence or ticket verification with the issuing body, qualification verification with the issuing institution, or working with children checks.

3.5 We are a recruitment intermediary. We are not the employer of any Candidate, and we do not direct or control their work.

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4. Your obligations

4.1 You must give us accurate and complete information about the role, including duties, reporting line, location, hours, remuneration, any inherent requirements, any licence, ticket, qualification or clearance genuinely required, and any hazard or condition relevant to the role.

4.2 You must satisfy yourself about every Candidate before Engaging them. We present Candidates on the basis of information they give us and referees confirm. You are responsible for conducting your own final assessment, including any check listed in clause 3.4 that matters to you, and for verifying qualifications, licences and tickets before the Candidate performs work requiring them.

4.3 You must treat Candidate information confidentially, use it only to assess the Candidate for the Assignment, and not pass it to any other person or entity — including a related company, a subsidiary, a joint venture partner or another recruiter — without our written consent. Clause 6.7 applies if you do.

4.4 You are responsible for compliance with all employment, industrial relations, work health and safety and anti-discrimination law in relation to your recruitment process and the Engagement, including the Fair Work Act 2009 (Cth), applicable modern awards and enterprise agreements, and the Equal Opportunity Act 2010 (Vic) and equivalent legislation.

4.5 You must not ask us to screen or exclude Candidates by reference to a protected attribute. We will decline any instruction that would require us to discriminate unlawfully, and may terminate the Assignment if you insist.

4.6 You must tell us in writing within 2 business days of Engaging a Candidate, giving the Engagement Date, the position and the Remuneration.

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5. Feedback and process

5.1 You will provide feedback on shortlisted Candidates within a reasonable period, and will tell us promptly if you decide not to proceed with the Assignment.

5.2 You will conduct interviews and make decisions within reasonable timeframes. Manufacturing candidates are typically in market briefly, and delay is the most common cause of a failed Assignment.

5.3 We may withdraw a Candidate from consideration at any time before Engagement, including where the Candidate withdraws or accepts another role.

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6. Fees

6.1 Fee basis

The Fee depends on whether the Assignment is Exclusive or Non-Exclusive, as recorded in the Service Agreement.

Exclusive Assignment — fixed fee

Annual Remuneration of the role	Fee (excl. GST)
Up to $80,000	$4,000
$80,001 to $120,000	$6,000
$120,001 and above	$8,000

Non-Exclusive Assignment — percentage fee

18% of the Candidate's annual Remuneration, excluding GST.

6.2 GST is payable in addition to the Fee.

6.3 An Assignment is Exclusive only where the Service Agreement records it as such. Where you have engaged another recruiter for the same role, or are running your own advertising for it, the Assignment is Non-Exclusive unless we agree otherwise in writing.

6.4 Remuneration

Remuneration means the Candidate's total annual package for the first 12 months of the Engagement, comprising:

(a) gross base salary;

(b) compulsory superannuation;

(c) any guaranteed allowance, loading, site allowance or guaranteed overtime;

(d) the annualised value of a motor vehicle or vehicle allowance (a fully provided vehicle is valued at $15,000 unless the parties agree otherwise); and

(e) any guaranteed bonus or incentive.

Remuneration excludes discretionary bonuses, commission not guaranteed, equity, and reimbursement of genuine business expenses.

6.5 Where the Engagement is for a fixed term of less than 12 months, Remuneration is the actual total package for the term, annualised only if the term is later extended past 12 months.

6.6 Where the Engagement is part-time, Remuneration is the actual package payable, not the full-time equivalent.

6.7 Introductions passed on

If you pass a Candidate's details to another person or entity in breach of clause 4.3 and that person Engages the Candidate within 12 months, the Fee is payable by you as if you had made the Engagement.

6.8 Subsequent engagement

If you Engage a Candidate we Introduced for a different role, or having initially declined them, and the Engagement Date is within 12 months of the Introduction, the Fee is payable calculated on that Engagement.

6.9 If a Candidate was Introduced to you by us and also independently by another source, and you can demonstrate with documentary evidence that your own contact with the Candidate for that role preceded our Introduction, no Fee is payable to us for that Engagement.

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7. Invoicing and payment

7.1 We invoice on the Engagement Date.

7.2 Payment is due within 14 days of the invoice date.

7.3 Late payment. We may charge interest at 2% above the Reserve Bank of Australia cash rate, calculated daily from the due date, and recover reasonable costs of collection actually incurred.

7.4 Disputes. If you dispute an invoice in good faith you must tell us in writing within 14 days, identifying what is disputed and why, and pay the undisputed portion by the due date.

7.5 Withdrawal before start. If a Candidate accepts an offer and then does not commence, no Fee is payable, and any Fee already invoiced is credited. This applies only where the Candidate does not start at all — not where they start and then leave.

7.6 Assignment withdrawn. If you withdraw an Exclusive Assignment after we have commenced work but before any Engagement, no Fee is payable, but you must pay any advertising or third-party cost we incurred at your direction and cannot cancel.

7.7 Fees must be paid without set-off or deduction, except as permitted by law or these Terms.

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8. Replacement guarantee

8.1 This guarantee applies to Exclusive Assignments charged on the fixed-fee basis in clause 6.1. It does not apply to Non-Exclusive Assignments.

8.2 If a Candidate's Engagement ends within 3 months of the Engagement Date because the Candidate resigns, or because you terminate for poor performance, misconduct or unsuitability for the role, we will source a replacement Candidate for the same role at no further Fee, provided that:

(a) you notify us in writing within 14 days of the Engagement ending, with the reason;

(b) all invoices on the Assignment have been paid in full;

(c) the role, remuneration and requirements are substantially unchanged; and

(d) you did not terminate for redundancy, restructure, a change in your business needs, or a reason unrelated to the Candidate.

8.3 The replacement search runs for 60 days from the date we accept the claim. We will use the same care and skill as the original Assignment. The guarantee is a replacement search, not a guarantee that a replacement will be found, and one replacement search is provided per original Assignment.

8.4 The guarantee does not apply where the Engagement ended because of something within your control that we were not told about, including a material difference between the role as briefed and the role as it actually was, a failure to pay the Remuneration offered, or your own conduct.

8.5 Refund alternative. Where we do not place a replacement Candidate within the 60-day replacement period, and you do not wish to continue, we will refund:

Engagement ended within	Refund of Fee
0–4 weeks of Engagement Date	75%
5–8 weeks	50%
9–13 weeks	25%

8.6 The replacement guarantee and the refund in clause 8.5 are your sole contractual remedies for a Candidate leaving within the guarantee period. This does not limit any right you have under the Australian Consumer Law (see clause 12).

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9. What we do not warrant

9.1 Recruitment is a judgement about people, and no one can guarantee how a person will perform. We do not warrant that:

(a) any Candidate will be suitable, will perform to your expectations, or will remain in the role;

(b) any Candidate's stated qualifications, licences, experience or employment history are accurate, beyond the checks we have actually performed under clause 3.3;

(c) an Assignment will result in a placement; or

(d) any Candidate is free of a restraint, notice period, non-compete or other obligation to a former employer.

9.2 Restraints. You are responsible for satisfying yourself that a Candidate is free to accept the Engagement. If you become aware that a Candidate may be subject to a restraint, you must obtain your own legal advice before Engaging them.

9.3 We do not warrant that any Candidate does not have a criminal history, an adverse credit history, a health condition, or any other matter that a check listed in clause 3.4 would reveal. If those matters are relevant to the role, you must conduct the checks.

9.4 Once Engaged, the Candidate is your employee or contractor. You are solely responsible for their employment terms, their induction, their supervision, their safety, their conduct, and everything they do or fail to do. We have no liability for it.

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10. Confidentiality and privacy

10.1 Each party must keep the other's confidential information confidential and use it only for the purposes of the Assignment.

10.2 Candidate information is confidential and is provided to you for the sole purpose of assessing that Candidate for the Assignment. You must handle it in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles, store it securely, and destroy or de-identify it when it is no longer needed for that purpose.

10.3 You must not use Candidate information for marketing, add Candidates to a mailing list, or retain it in a talent pool without the Candidate's consent.

10.4 We handle personal information in accordance with MGH-LGL-005 Privacy Policy. Candidates are given the collection notice in MGH-LGL-007.

10.5 Each party must notify the other promptly of an eligible data breach under the Notifiable Data Breaches scheme affecting Candidate information, and cooperate in assessing and responding to it.

10.6 We will not name you in marketing without your prior written consent.

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11. Non-solicitation of our personnel

11.1 During an Assignment and for 6 months after it ends, you must not, without our written consent, employ or engage any of our personnel substantially involved in the Assignment, other than in response to a general public advertisement.

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12. Consumer guarantees and liability

12.1 Australian Consumer Law. Nothing in these Terms excludes, restricts or modifies any guarantee, right or remedy under the Competition and Consumer Act 2010 (Cth), including the Australian Consumer Law, that cannot lawfully be excluded. Where permitted by section 64A, our liability for breach of a consumer guarantee in relation to services is limited, at our option, to supplying the services again or paying the cost of having them supplied again.

12.2 New Zealand. Where you acquire the services for the purposes of a business, the Consumer Guarantees Act 1993 (NZ) does not apply, and sections 9, 12A and 13 of the Fair Trading Act 1986 (NZ) are contracted out of, in each case to the extent permitted by law. Both parties agree it is fair and reasonable to do so.

12.3 Subject to clause 12.1, and to the fullest extent permitted by law:

(a) neither party is liable for indirect or consequential loss, loss of profit, loss of revenue, loss of production, loss of opportunity or business interruption; and

(b) our total aggregate liability arising out of or in connection with an Assignment, however arising, is limited to the Fee paid by you for that Assignment.

12.4 The cap does not apply to liability for death or personal injury caused by our negligence, for fraud, or for breach of clause 10.

12.5 Our liability is reduced to the extent the loss was caused or contributed to by you, including a failure to comply with clause 4.

12.6 You indemnify us against any claim brought against us by a Candidate, a regulator, or a third party arising from: your Engagement of a Candidate; your treatment of a Candidate during or after the recruitment process; your handling of Candidate information; or your breach of clause 4.4 or 4.5. This indemnity is reduced to the extent the claim arises from our own breach or negligence.

12.7 A party must bring any claim within 12 months of becoming aware of the circumstances giving rise to it, except where a longer period is required by law.

12.8 We maintain professional indemnity and public liability insurance appropriate to the services. Details are available on request.

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13. Termination

13.1 Either party may terminate an Assignment on 7 days written notice.

13.2 Either party may terminate immediately for a material breach not remedied within 14 days of notice, or on the other's insolvency.

13.3 Termination does not affect a Fee already payable, or a Fee that becomes payable under clause 6.7 or 6.8 in respect of an Introduction made before termination.

13.4 Clauses 6.7, 6.8, 10, 11, 12 and 14 survive termination.

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14. General

14.1 Force majeure. Neither party is liable for failure to perform (other than a payment obligation) caused by an event beyond its reasonable control.

14.2 Independent contractor. Nothing creates a partnership, joint venture, agency or employment relationship between us, or between us and any Candidate.

14.3 Assignment. Neither party may assign without the other's written consent, not to be unreasonably withheld, except to a related body corporate or on a sale of business, on notice.

14.4 Notices. In writing, to the email address in the Service Agreement or last notified. Notices of termination or breach must also be sent by post or by an acknowledged email.

14.5 Entire agreement. The Service Agreement and these Terms are the entire agreement about the services. This does not exclude liability for fraud or for misleading or deceptive conduct.

14.6 Variation. Only in writing agreed by both parties. We may update these Terms for new Assignments; the version in force when an Assignment commences applies to it.

14.7 Severance. An unenforceable provision is severed to the minimum extent necessary.

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15. Dispute resolution and governing law

15.1 Before commencing proceedings, a party must give written notice of the dispute, and senior representatives must attempt to resolve it within 14 days.

15.2 If unresolved, the dispute must be referred to mediation administered by the Resolution Institute before proceedings are commenced. Costs shared equally.

15.3 This clause does not prevent urgent interlocutory relief or recovery of an undisputed debt.

15.4 Governing law. The laws of Victoria, Australia. The parties submit to the non-exclusive jurisdiction of the courts of Victoria.

15.5 If you are in New Zealand, nothing in clause 15.4 deprives you of the protection of a New Zealand law that applies regardless of the parties' choice of law.

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The Manufacturing Growth Hub Pty Ltd ABN 11 682 912 036 [email protected]

The Manufacturing Growth Hub Pty Ltd ABN 11 682 912 036

Version: 2.0 Effective date: 28 July 2026 Supersedes: Privacy Policy dated 20 December 2024

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1. About this policy

The Manufacturing Growth Hub Pty Ltd (MGH, we, us, our) is committed to protecting your privacy and handling your personal information safely and responsibly.

This policy explains what personal information we collect, why we collect it, who we share it with, how we protect it and what control you have over it. It applies to our website, our software platform, and all of our consulting, coaching, training and recruitment services.

We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. For clients and candidates in New Zealand, we also have regard to the Privacy Act 2020 (NZ).

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2. Who we are

MGH provides business improvement services to manufacturers, including ISO and quality consulting, coaching, marketing, recruitment, and the Manufacturing Growth Hub software platform. The platform contains a number of hubs, including CompliHub, FactoryHub, HR Hub, RecruitHub, Academy Hub, TenderHub and Performance Hub.

We also operate the Manufacturing Job Board at manufacturinggrowthhub.com.au/jobs.

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3. Information we collect

What we collect depends on how you interact with us.

3.1 Visiting our website

Usage data such as IP address, browser type, device, pages visited and how you arrived. This is largely aggregated and is not used to identify you personally.

3.2 Enquiring, booking a call or subscribing

Your name, email address, phone number, business name, industry and whatever you choose to tell us about your business.

3.3 Becoming a client

Contact and business details, billing and payment information, and the business information you enter into our platform in the course of using it.

Payment details are processed by a third-party payment processor. We do not store full card numbers.

3.4 Using our software platform

Account details for each user you invite, activity and audit records showing what was done and by whom, and the business records you create in the platform — which may include information about your own employees, suppliers and customers.

Where your business records contain personal information about other people, you are responsible for having a lawful basis to collect and hold it. We hold that information on your behalf and on your instructions.

3.5 Applying for a job, or registering as a candidate

Covered separately in section 4.

3.6 Sensitive information

We do not seek sensitive information — such as health information, criminal record, or information about racial or ethnic origin, religious beliefs, sexual orientation, political opinions or union membership — as part of ordinary dealings with us or as part of a job application.

Where a service genuinely requires it, for example a pre-employment medical or a police check for a specific role, we will explain why it is needed and seek your consent separately before collecting it.

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4. Recruitment and the Manufacturing Job Board

There are two ways we may collect your information as a candidate, and they work differently. Both are covered by this policy, and in more detail in MGH-LGL-007 Candidate Terms and Collection Notice.

4.1 Applying for a job on the Manufacturing Job Board

Every role on the job board is advertised by an Australian or New Zealand manufacturer that uses our software. When you apply, MGH collects your application and passes it directly to the employer named on that listing. That employer decides who to interview and who to hire — we are not involved in the decision and we do not screen applications on their behalf unless separately engaged to do so.

What we collect: your name, email address, phone number, the résumé or CV you attach, any cover note you write, and your answers to the screening questions set by that employer. We also record which role you applied for and when.

Why: so the employer can assess your application, contact you about it, and manage the role through to a hiring decision.

Who we disclose it to: the employer named on the listing you applied for. Your application is not disclosed to any other employer. We do not sell your information, and we do not add you to a marketing list because you applied for a job.

If you opt in to the MGH talent pool (section 4.3), we also keep your details on file so that we can contact you about other roles — but we still do not send your details to another employer without telling you first.

Your application is stored in that employer's own private area of the platform. Other employers using the platform cannot see it.

4.2 Registering with our recruitment service

Separately from the job board, MGH provides a recruitment service where we source, screen and shortlist candidates on behalf of client businesses. If you register with us this way, we hold your details on file and may put you forward for suitable roles.

We may then also collect your employment history, qualifications, licences and tickets, referee details, and notes we make during interviews or reference checks. We collect that information from you and — with your consent — from referees and from bodies that verify qualifications or licences.

Where practical, we will tell you before submitting your details to a specific employer.

Registering with us does not guarantee employment, an interview, or that any role will result.

4.3 The MGH talent pool

When you apply through the job board you may choose to join the Manufacturing Growth Hub talent pool. This is optional, the box is not ticked for you, and your application is treated exactly the same either way.

If you opt in, we keep your name, contact details and résumé on file so we can contact you about other manufacturing roles, including roles we are recruiting for on behalf of client businesses. We will not submit your details to another employer without telling you first and giving you the chance to decline.

The talent pool is visible only to MGH. Businesses using our platform cannot see it, and cannot see applicants who applied to other employers.

If you do not opt in, MGH does not add you to its talent pool and does not contact you about roles with other employers. You can leave the talent pool at any time by emailing us.

The employer you applied to is separate. They keep your application on their own file and may contact you about a similar role at their own business for up to 12 months from the date you applied, after which they must delete your record. That is limited to the employer you already applied to, any approach is a one-off invitation rather than a mailing list, and it must tell you how to opt out.

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5. How we use your information

We use personal information to:

• provide, support and improve our services and platform
• onboard you, deliver training, and run consulting and coaching engagements
• communicate with you about your account, services and engagements
• process payments and manage subscriptions
• deliver job applications to the employer who advertised the role
• source and present candidates where we have been engaged to recruit
• send you information about our services, where you have not opted out
• conduct analytics to improve the experience and our offerings
• meet our legal obligations and enforce our terms

You can opt out of marketing communications at any time using the unsubscribe link or by emailing us. That will not affect service messages about your account or engagement.

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6. Who we share it with

We do not sell your personal information.

We may share it with:

• The employer named on a job listing, where you have applied for their role
• Client businesses, where you have registered with our recruitment service and consented to being put forward
• Service providers who help us operate — hosting, email delivery, payment processing, analytics and training facilitators — who are bound to use it only for that purpose
• Legal authorities, where required by law or to protect our legal rights
• An acquirer, in the event of a merger, sale or acquisition of our business, on the basis that the information continues to be handled in accordance with this policy

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7. How we store and protect it

We implement technical and organisational measures appropriate to the sensitivity of the information, including access controls, encryption in transit, and separation of each client's data so that one client cannot access another's records.

Résumés and uploaded documents are held in private encrypted storage and are not publicly accessible. Access is granted only through short-lived secure links issued to authorised users.

No system can be guaranteed completely secure, but we take reasonable steps to protect information from misuse, loss, and unauthorised access, modification or disclosure.

Where your information is stored. Your information is stored on secure servers located in Sydney, Australia.

Overseas disclosure. The only circumstance in which we disclose personal information outside Australia is where you use an AI feature of our platform. In that case, the content submitted is sent to our AI provider, which processes it on servers located in [CONFIRM — AI provider country]. Before disclosing personal information overseas we take reasonable steps to ensure the recipient handles it in a way consistent with the Australian Privacy Principles. We contract with AI providers on terms that prevent your content being used to train their models.

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8. How long we keep it

We keep personal information only as long as we need it for the purpose we collected it, or as required by law.

Candidates — specific role only. If you applied for a role and did not opt in to future opportunities, your details are kept while that recruitment process is running and removed once the employer no longer needs them.

Candidates — in the talent pool, or registered with our recruitment service. Kept for up to 12 months from your last contact with us, then removed, unless you ask us to keep them or we are required by law to retain them.

Clients. Business records you create in the platform remain available to you for the life of your subscription. After your subscription ends you may export your data. We delete or de-identify it within 30 days of termination, unless we are required by law to retain it.

Financial records. Retained for seven years as required by Australian tax law.

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9. Your rights

You may ask us at any time to:

• tell you what personal information we hold about you
• correct anything inaccurate or out of date
• delete your information
• withdraw consent to us holding or using it
• object to or restrict how we process it

Email [email protected]. We may need to verify your identity first, and we will respond within a reasonable period — usually within 30 days.

Withdrawing consent does not affect anything lawfully done before you withdrew it, and does not override obligations we are legally required to meet.

Where the information relates to your application to a specific employer, we may need to refer your request to that employer, and we will tell you if that is the case.

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10. Cookies and tracking

We use cookies and similar technologies to operate the site, remember your preferences and understand how the site is used. You can control cookies through your browser settings, though some parts of the site may not work properly if you disable them.

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11. Third-party links

Our website and platform may link to third-party sites. We are not responsible for their privacy practices. Please review their policies before providing personal information.

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12. Complaints

If you are unhappy with how we have handled your personal information, contact us at [email protected]. We will acknowledge your complaint and respond within a reasonable period.

If you are not satisfied with our response:

• In Australia — the Office of the Australian Information Commissioner, oaic.gov.au, 1300 363 992
• In New Zealand — the Office of the Privacy Commissioner, privacy.org.nz, 0800 803 909

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13. Changes to this policy

We may update this policy from time to time. Changes are published on this page with a new version number and effective date. Where changes are significant we will take reasonable steps to notify affected clients and candidates directly.

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14. Contact us

The Manufacturing Growth Hub Pty Ltd ABN 11 682 912 036 Email: [email protected]

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Change log

Version	Date	Change
1.0	20 Dec 2024	Initial policy
2.0	28 July 2026	Added recruitment and job board handling; MGH talent pool; retention periods; NZ coverage; overseas disclosure; sensitive information; complaints escalation

The Manufacturing Growth Hub Pty Ltd ABN 11 682 912 036

Version: 1.0 Effective date: 28 July 2026

This policy forms part of MGH-LGL-002 Software Terms and applies to every person who accesses the Manufacturing Growth Hub platform, including your employees, contractors and anyone using an account you have created.

You are responsible for use of the platform by your users. If one of your users breaches this policy, you have breached it.

Capitalised terms have the meaning given in MGH-LGL-002.

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1. Why this policy exists

The platform is multi-tenant: many businesses use the same system, and each one's data is separated from the others. Some of what it holds is sensitive — employee records, incident reports, candidate résumés, supplier pricing.

This policy sets out what you must not do. Most of it is obvious. The parts that matter most are section 3 (security), section 5 (other people's data) and section 7 (AI features), because those are where a single user's actions can affect other businesses or other people.

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2. General conduct

You must not use the platform to:

(a) breach any law, regulation, code or standard, in Australia, New Zealand or elsewhere;

(b) infringe another person's intellectual property, privacy, confidentiality or other rights;

(c) store, transmit or generate content that is unlawful, defamatory, harassing, threatening, discriminatory, obscene, or that vilifies a person or group;

(d) impersonate another person or misrepresent your affiliation with a person or organisation;

(e) engage in fraudulent, deceptive or misleading conduct;

(f) send unsolicited commercial messages, in breach of the Spam Act 2003 (Cth) or otherwise;

(g) create or maintain a record you know to be false, including a falsified audit record, training record, calibration record, inspection record or incident report; or

(h) create records with the intention of misleading a certification body, auditor, regulator or insurer.

Clause 2(g) and (h) matter more than they look. The platform's value comes from records being trustworthy. Fabricating a record in a quality or safety system is not just a breach of this policy — depending on the record, it may be an offence.

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3. Security

You must not:

(a) attempt to access data, an account, an organisation or a part of the platform you are not authorised to access;

(b) probe, scan or test the vulnerability of the platform, or breach or circumvent any security or authentication measure, except under a written authorisation from us;

(c) attempt to bypass, disable or interfere with permission settings, row-level security, audit logging or access controls;

(d) share your login credentials, use another person's credentials, or allow an unauthorised person to use your account;

(e) introduce malware, ransomware, or any code intended to damage, disrupt or gain unauthorised access to any system;

(f) interfere with or disrupt the platform, its infrastructure, or another user's access to it, including by denial-of-service or excessive automated requests;

(g) reverse engineer, decompile or disassemble the platform, except to the extent this cannot lawfully be prohibited;

(h) use an automated tool, scraper, crawler or bot to access the platform or extract data, other than through an interface we provide for that purpose; or

(i) resell, sublicense, rent or provide the platform as a service to a third party.

Reporting. If you become aware of a security vulnerability, or of any unauthorised access to the platform or to data in it, you must tell us at [email protected] promptly and must not disclose it publicly or exploit it. We will not pursue you for good-faith reporting of a vulnerability you discovered without breaching this section.

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4. Accounts and users

You must:

(a) create a separate named account for each individual who uses the platform, and not share a generic login between people;

(b) grant each user only the access level their role requires;

(c) deactivate an account promptly when a person leaves your business or changes role; and

(d) keep credentials secure, and notify us immediately if you suspect a credential has been compromised.

You must not create an account for a person who has not agreed to use the platform in accordance with this policy.

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5. Other people's information

Where you store personal information about employees, contractors, customers, suppliers or candidates in the platform, you must:

(a) have a lawful basis to collect and hold it, and comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (or the Privacy Act 2020 (NZ)), whether or not you are otherwise bound by them;

(b) collect only what you actually need;

(c) not store sensitive information — health, criminal record, racial or ethnic origin, religious or political belief, sexual orientation, union membership — unless you have a lawful basis and, where required, consent;

(d) restrict access within your organisation to those who need it, using the platform's permission and access-level controls;

(e) not use HR, employee or candidate records for a purpose unrelated to the reason they were collected; and

(f) respond to an individual's request to access or correct their information as required by law.

Candidate data. Résumés and applications received through RecruitHub or the Job Board are provided for the purpose of assessing that person for the role they applied for. You must not pass them to another business, add applicants to a marketing list, or retain them beyond the period stated in your own privacy notice.

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6. Job Board listings

If you publish a listing to the Manufacturing Job Board, you must ensure it:

(a) describes a genuine, currently available role with your business;

(b) is accurate about the role, location, hours, employment type and remuneration;

(c) does not discriminate on the basis of a protected attribute, and does not include a screening question that has that effect;

(d) does not require an applicant to pay any amount, or to purchase anything, to apply or be considered;

(e) does not collect sensitive information through screening questions without a lawful basis; and

(f) does not advertise on behalf of another business, or as a recruitment agency, without our written consent.

We may remove a listing that breaches this section, or that we reasonably consider inaccurate, misleading or inappropriate, and will tell you why.

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7. AI features

When using AI Features, including the Foreman, you must not:

(a) attempt to extract, reveal or reconstruct the underlying model, its system prompts, or our configuration;

(b) attempt to circumvent safety measures, content filters or usage limits, including by prompt injection;

(c) use AI Features to generate content that is unlawful, discriminatory, harassing, deceptive or infringing;

(d) submit another person's personal information where you do not have a lawful basis to disclose it to us and to our AI provider;

(e) submit sensitive information other than where necessary and lawful;

(f) use AI Features to make an automated decision affecting a candidate or an employee without a human decision-maker, or to infer a person's protected attributes; or

(g) use AI Features to build, train, benchmark or evaluate a competing product or model.

Fair use. AI Features consume third-party capacity. We may apply reasonable usage limits and may suspend access where use is excessive relative to normal business use, or where an AI provider requires it. We will tell you before doing so unless the situation requires immediate action.

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8. Content you upload

You must not upload a file that contains malware, that you are not entitled to distribute, or that exceeds a size or file-type limit we apply.

You are responsible for the content you upload. We do not review it before it is stored, and storing content does not mean we endorse or have checked it.

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9. How we enforce this policy

9.1 If we reasonably believe this policy has been breached, we may:

(a) contact you to discuss it;

(b) require you to remedy the breach within a stated period;

(c) remove or disable access to specific content or a specific listing;

(d) suspend the user account involved; or

(e) suspend or terminate your access, in accordance with the suspension and termination clauses of MGH-LGL-002.

9.2 We will act proportionately. Except where clause 9.3 applies, we will contact you and give you a reasonable opportunity to fix the problem before suspending access.

9.3 We may act immediately, without prior notice, where the breach:

(a) poses a genuine security risk to the platform or to another business's data;

(b) is unlawful, or exposes us to legal liability or regulatory action; or

(c) risks harm to a person.

Where we act immediately we will tell you as soon as reasonably practicable, and explain what happened and what is required to restore access.

9.4 We may report conduct to law enforcement or a regulator where required by law or where we reasonably consider it necessary.

9.5 Your right to respond. If we take action under this policy you may dispute it by writing to [email protected]. We will review the decision and respond within 5 business days.

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10. Changes to this policy

We may update this policy. Where a change materially increases your obligations we will give you 30 days notice, in accordance with the variation clause in MGH-LGL-002. Changes required to address a security or legal risk may take effect immediately, and we will tell you when they do.

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11. Reporting a breach

To report a breach of this policy, a security vulnerability, or content you consider inappropriate:

[email protected]

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The Manufacturing Growth Hub Pty Ltd ABN 11 682 912 036

The Manufacturing Growth Hub Pty Ltd ABN 11 682 912 036

Version: 1.0 Effective date: 28 July 2026

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Who this applies to

This document applies to you if you:

• apply for a role advertised on the Manufacturing Job Board, or
• register as a candidate with the MGH recruitment service

The two are different, and different parts of this document apply to each. Part A covers job board applicants. Part B covers candidates who register with our recruitment service. Part C applies to both.

It does not apply to MGH clients — employers engaging us are covered by MGH-LGL-001 Master Services Agreement and MGH-LGL-004 Recruitment Terms.

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Part A — Applying on the Manufacturing Job Board

A1. Collection notice

This notice is provided under Australian Privacy Principle 5, and is given to you at the point you apply.

Who is collecting your information. The Manufacturing Growth Hub Pty Ltd, ABN 11 682 912 036, [email protected].

What we collect. Your name, email address, phone number, the résumé or CV you attach, any cover note you write, and your answers to the screening questions set by the employer. We also record which role you applied for and when.

Why we collect it. So that the employer who advertised the role can assess your application, contact you, and manage the role through to a hiring decision.

Who we give it to. The employer named on the listing you applied for. Your application itself is not given to any other employer.

We never sell your information, and applying does not sign you up to marketing.

If you opt in to the MGH talent pool (see A3), MGH also keeps your details on file so we can contact you about other manufacturing roles with other employers. That is optional, it is your choice, and it does not change who receives this application.

Whether or not you opt in, the employer you applied to may contact you about a similar role at their own business for up to 12 months. See A3.

If you don't provide it. Your name and email are required to submit an application. Without them we cannot deliver your application to the employer. Everything else is optional, though an employer may not be able to properly assess an application without a résumé.

Where it goes. Your application is stored in the employer's own private area of the Manufacturing Growth Hub platform. Other employers using the platform cannot see it.

Where it goes. Your application is stored on secure servers located in Sydney, Australia. We do not send it overseas.

Your rights. You can ask us what we hold, correct it, or have it deleted, at any time. See Part C.

A2. What applying does and does not mean

Applying through the job board does not create an employment relationship with MGH or with the employer, and does not guarantee an interview or an offer.

MGH does not act as your recruitment agent when you apply through the board. We operate the board and deliver your application. The employer runs their own process and makes their own decision.

Listings are published by employers. While we may remove a listing that is inaccurate, misleading or inappropriate, we do not independently verify every detail of every role.

A3. The MGH talent pool — optional

When you apply, you may choose to join the Manufacturing Growth Hub talent pool.

This is entirely optional. Your application is treated exactly the same either way, and declining has no effect on how the employer considers you. The box is not ticked for you, and we do not add anyone who has not ticked it.

If you opt in, this is what it means:

• MGH keeps your name, contact details and résumé on file, separately from the application you have just submitted.
• MGH may contact you about other manufacturing roles with other employers, including roles we are recruiting for on behalf of client businesses.
• We will not send your details to another employer without telling you first and giving you the chance to say no. Being in the talent pool is not consent to be submitted to any particular employer — that is dealt with in Part B.
• Your details are kept for up to 12 months from your last contact with us, then removed, unless you ask us to keep them.

If you do not opt in, MGH does not add you to its talent pool and does not contact you about roles with other employers.

Separately from the talent pool, the employer you applied to keeps your application on their own file and may contact you about a similar role at their own business for up to 12 months from the date you applied. That is the employer you already applied to — not anyone else — and it is the ordinary way a shortlist gets reused when a similar vacancy comes up. Any such approach is a one-off invitation to apply, not a subscription, and it must tell you how to opt out. You can ask an employer, or us, to remove your details at any time.

After 12 months the employer must delete your record.

You can leave the talent pool at any time by emailing [email protected]. We will remove you promptly and confirm when it is done.

A4. Accuracy

You confirm that the information you provide is true and accurate to the best of your knowledge. Employers make hiring decisions in reliance on it.

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Part B — Registering with the MGH recruitment service

This part applies where you register with MGH as a candidate and we act as a recruitment agency on behalf of employer clients.

B1. Consent to collection and use

By registering, you consent to MGH collecting, storing, using and disclosing your personal information for recruitment and employment-related purposes, including:

• assessing your suitability for employment opportunities
• contacting you about current and future vacancies
• presenting your résumé and relevant information to prospective employers
• verifying your qualifications, work history and professional credentials where appropriate
• conducting recruitment administration and record-keeping

B2. Information we may collect

In addition to your contact details and résumé, we may collect your employment history, qualifications, licences and tickets, referee details, right-to-work status, and notes we make during interviews or reference checks.

We collect this from you directly and, with your consent, from referees and from bodies that verify qualifications or licences.

B3. Consent to client submission

You authorise MGH to submit your résumé and candidate profile to prospective employers for positions you have expressed interest in, or otherwise agreed to be considered for.

Where practical, we will tell you before submitting your details to a specific employer.

B4. Accuracy

You confirm that the information, résumé, qualifications, employment history and other details you provide are true and accurate to the best of your knowledge.

You agree to tell us if your circumstances change in a way that affects your availability or eligibility for roles we are considering you for.

B5. Acknowledgements

You acknowledge that:

• registration with MGH does not guarantee employment
• MGH does not guarantee that interviews or offers will result from your registration
• MGH is not the employer, and is not responsible for the terms, conditions or conduct of any employer you are introduced to
• you may withdraw your consent at any time by contacting us, subject to legal and contractual obligations already in progress

B6. How long we keep your details

Up to 12 months from your last contact with us, after which your details are removed — unless you ask us to keep them, or we are required by law to retain them.

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Part C — Applies to everyone

C1. Sensitive information

We do not ask for sensitive information — health details, criminal history, or information about racial or ethnic origin, religious beliefs, sexual orientation, political opinions or union membership — as part of a job application or registration.

Where a specific role genuinely requires it, for example a pre-employment medical or a police check for a security-related position, we will explain why it is needed and seek your consent separately before collecting it.

Please do not include sensitive information in your résumé or cover note unless it is directly relevant to the role.

C2. Discrimination

Employers advertising on the board are required to ensure their screening questions do not discriminate on the basis of a protected attribute under the Fair Work Act 2009 (Cth) or applicable anti-discrimination legislation.

If you believe a listing or a screening question is discriminatory, please tell us at [email protected] and we will review it.

C3. Accessing, correcting and deleting your information

You may ask us at any time to:

• tell you what personal information we hold about you
• correct anything inaccurate or out of date
• delete your details
• withdraw your consent

Email [email protected]. We may need to verify your identity first, and we will respond within a reasonable period — usually within 30 days.

Where your information sits with an employer following a job board application, we may need to refer your request to that employer, and we will tell you if that is the case.

Withdrawing consent does not affect anything lawfully done before you withdrew it.

C4. Complaints

Contact [email protected] in the first instance.

If you are not satisfied with our response:

• Australia — Office of the Australian Information Commissioner, oaic.gov.au, 1300 363 992
• New Zealand — Office of the Privacy Commissioner, privacy.org.nz, 0800 803 909

C5. Privacy policy

This document sits alongside MGH-LGL-005 Privacy Policy, which describes how we handle personal information generally. Where the two differ in relation to candidates, this document applies.

C6. Governing law

These terms are governed by the laws of Victoria, Australia. The parties submit to the non-exclusive jurisdiction of the courts of Victoria.

If you are in New Zealand, nothing in these terms limits rights you have under the Privacy Act 2020 (NZ) or other New Zealand law that cannot lawfully be excluded.

C7. Changes

We may update this document from time to time. The current version is always published at manufacturinggrowthhub.com.au/legal.

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Contact

The Manufacturing Growth Hub Pty Ltd ABN 11 682 912 036 Email: [email protected]

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Suggested short-form notice for the job board apply form

The apply form currently shows a one-line notice. Recommended replacement:

Your application is collected by The Manufacturing Growth Hub Pty Ltd (ABN 11 682 912 036) and provided to [Employer name] for this recruitment process. We don't sell your information or share it with other employers. See our Candidate Terms and Privacy Policy.

The Manufacturing Growth Hub Pty Ltd ABN 11 682 912 036

Version: 1.0 Effective date: 28 July 2026

Applies to: manufacturinggrowthhub.com.au and every page on it, including the Manufacturing Job Board at /jobs, our blog, resource downloads, assessments and calculators, and any enquiry, booking or subscription form.

Does not apply to: the Manufacturing Growth Hub software platform, which is governed by MGH-LGL-002 Software Terms and MGH-LGL-006 Acceptable Use Policy.

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1. Acceptance

By using this website you agree to these terms. If you do not agree, please do not use it.

We may update these terms at any time by publishing a revised version on this page. The version published when you use the site applies to that use.

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2. What this website is

This website provides information about our services, publishes articles and resources, offers self-assessment tools and calculators, hosts the Manufacturing Job Board, and lets you enquire about or book our services.

It is a marketing and information site. Nothing on it is advice.

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3. Information is general only

3.1 The content on this website — including articles, guides, checklists, downloadable resources, assessment results and calculator outputs — is general information only. It does not take account of your business, your circumstances, your site, your workforce or your obligations.

3.2 It is not legal, financial, taxation, accounting, engineering, work health and safety, employment or professional advice, and it is not a substitute for advice from a qualified professional who knows your situation.

3.3 Before acting on anything you read here, you should consider whether it is appropriate for your business and obtain your own professional advice.

3.4 Assessments and calculators. Our online assessments, scorecards and calculators produce indicative results from the limited information you enter and from general assumptions. They are conversation starters, not a diagnosis, a valuation, a gap analysis or an audit. Results will not be accurate for every business and should not be relied on for a decision of consequence.

3.5 Standards. Where we refer to ISO 9001, ISO 45001, ISO 14001 or any other standard, we are summarising in plain English. Those standards are copyright works published by Standards Australia and ISO. Our summary is not the standard, is not endorsed by any standards body, and does not replace reading the standard itself. We are not a certification body and nothing on this site certifies anything.

3.6 We try to keep the site accurate and current but do not warrant that it is. Content may be out of date, and laws and standards change.

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4. Intellectual property

4.1 All content on this website — text, graphics, logos, images, video, layout, code, downloadable resources, templates and assessment tools — is owned by us or used under licence, and is protected by copyright.

4.2 You may view the site, print or download a copy of a page or resource for your own internal business use, and share a link to a page.

4.3 You may not, without our written permission: republish, redistribute or sell our content; reproduce it on another website or in another product; use it to provide consulting, training or advisory services to others; systematically download or scrape the site; or remove any copyright or attribution notice.

4.4 "Manufacturing Growth Hub", "CompliHub", "FactoryHub", "TenderHub", "Academy Hub", "RecruitHub", "Performance Hub", "Community Hub" and the Foreman, together with our logos, are our trade marks. You may not use them without our written consent, except to refer to us fairly and accurately.

4.5 Third-party names, logos and marks appearing on the site belong to their owners and are used with permission or for identification only.

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5. Your conduct

You must not:

(a) use the website for an unlawful purpose;

(b) attempt to gain unauthorised access to the site, its server, or any connected system;

(c) probe, scan or test the site's security, or interfere with its operation;

(d) use an automated tool, scraper, crawler or bot to access or extract content, other than a search engine crawler obeying our robots file;

(e) submit false, misleading or fraudulent information through any form;

(f) submit another person's personal information without their authority;

(g) upload a file containing malware; or

(h) use any contact address published on the site to send unsolicited commercial messages.

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6. The Manufacturing Job Board

6.1 What the board is

The Manufacturing Job Board publishes vacancies advertised by Australian and New Zealand manufacturers who use our platform. The employer named on a listing publishes it, and the employer makes the hiring decision.

6.2 If you are an applicant

Applying through the board:

(a) sends your application directly to the employer named on the listing, and to no one else;

(b) does not create any employment relationship with us or with that employer;

(c) does not guarantee a response, an interview or an offer;

(d) does not make us your recruitment agent — we operate the board and deliver your application, nothing more; and

(e) is free. We never charge an applicant, and no listing may require you to pay anything to apply. If a listing asks you for money, please tell us.

How your information is handled is set out in MGH-LGL-007 Candidate Terms and Collection Notice and MGH-LGL-005 Privacy Policy.

6.3 We do not verify listings

Listings are published by employers, from information they supply. We do not independently verify the accuracy of every detail of every role, the identity or financial position of every employer, or that a role remains available.

We may remove a listing that we reasonably consider inaccurate, misleading, discriminatory, unlawful or inappropriate, but we do not undertake to review every listing before it appears.

If something looks wrong — a role that does not exist, a request for payment, a discriminatory requirement, or an employer you believe is not genuine — tell us at [email protected] and we will look into it.

6.4 If you are an employer posting a listing

Publishing a listing is governed by MGH-LGL-002 Software Terms and section 6 of MGH-LGL-006 Acceptable Use Policy. In summary, the listing must be for a genuine, currently available role, must be accurate, must not discriminate, and must not require an applicant to pay anything.

No placement fee arises from a job board listing. Where you hire someone who applied through the board, that is your own recruitment and no fee is payable to us. Placement fees under MGH-LGL-004 Recruitment Terms apply only where we have introduced a candidate to you as your recruitment agency.

You are responsible for the content of your listing, for your handling of applications, and for compliance with employment and anti-discrimination law in your recruitment process.

6.5 Alerts

If you subscribe to job alerts we will email you about roles matching your preferences. You can unsubscribe at any time using the link in the email.

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7. Forms, enquiries and bookings

7.1 Submitting an enquiry, booking a call, downloading a resource or subscribing does not create a contract for services. Our services are provided under a separate written agreement — MGH-LGL-002, MGH-LGL-003 or MGH-LGL-004 as applicable.

7.2 Prices shown on the website are indicative, in Australian dollars, and may exclude GST unless stated. They may change. A price is fixed only when set out in a proposal or subscription confirmation we issue to you.

7.3 We use the information you submit to respond to you and, where you have not opted out, to send you information about our services. See MGH-LGL-005 Privacy Policy. You can unsubscribe at any time.

7.4 Booking a call is a request. We will confirm or propose an alternative time.

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8. Third-party links and services

8.1 The website links to third-party sites and embeds third-party services, including scheduling, forms, analytics and video. We do not control them, do not endorse them by linking, and are not responsible for their content, availability or privacy practices.

8.2 Following a link takes you outside our site. Review that site's own terms and privacy policy.

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9. Availability

9.1 We do not guarantee that the website will be available, uninterrupted or error-free, and we may change, suspend or withdraw any part of it at any time without notice.

9.2 We are not responsible for a failure caused by your internet connection, browser, device or a third-party service.

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10. Privacy and cookies

10.1 We handle personal information in accordance with MGH-LGL-005 Privacy Policy.

10.2 We use cookies and similar technologies to operate the site, remember your preferences and understand how the site is used. You can control cookies through your browser, though some parts of the site may not work properly if you disable them.

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11. Liability

11.1 Australian Consumer Law. Nothing in these terms excludes, restricts or modifies any guarantee, right or remedy under the Competition and Consumer Act 2010 (Cth), including the Australian Consumer Law, that cannot lawfully be excluded.

11.2 Subject to clause 11.1, and to the fullest extent permitted by law:

(a) the website and its content are provided as is, without warranty of any kind;

(b) we are not liable for any loss arising from your use of, or reliance on, the website, its content, an assessment or calculator result, or any listing on the job board;

(c) we are not liable for indirect or consequential loss, loss of profit, loss of revenue, loss of opportunity or business interruption; and

(d) where liability cannot be excluded, our liability is limited, at our option, to resupplying the relevant information or paying the cost of having it resupplied.

11.3 Nothing in this clause limits liability for death or personal injury caused by our negligence, for fraud, or for misleading or deceptive conduct under section 18 of the Australian Consumer Law.

11.4 Applicants and employers. We are not a party to any dealing between an applicant and an employer arising from the job board. We are not liable for an employer's conduct, an applicant's conduct, the accuracy of a listing, the accuracy of an application, or the outcome of any recruitment process conducted through the board.

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12. Indemnity

If you are using the website in the course of a business, you indemnify us against any claim, loss or cost arising from your breach of these terms, your unlawful use of the website, or content you submit through it. This indemnity is reduced to the extent the claim arises from our own breach or negligence.

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13. General

13.1 If a provision is unenforceable it is severed to the minimum extent necessary and the rest continues.

13.2 A failure to enforce a right is not a waiver of it.

13.3 These terms are governed by the laws of Victoria, Australia, and you submit to the non-exclusive jurisdiction of the courts of Victoria.

13.4 If you are in New Zealand, nothing in clause 13.3 deprives you of the protection of a New Zealand law that applies regardless of the parties' choice of law, and nothing in these terms limits rights under the Fair Trading Act 1986 (NZ) or the Privacy Act 2020 (NZ) that cannot lawfully be excluded.

13.5 We do not represent that the website is appropriate or available for use outside Australia and New Zealand. If you use it elsewhere you do so on your own initiative and are responsible for compliance with local law.

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14. Contact

The Manufacturing Growth Hub Pty Ltd ABN 11 682 912 036 [email protected]