The Manufacturing Growth Hub Pty Ltd
ABN 11 682 912 036
Version: 3.0
Effective date: 18 September 2026
Supersedes: v2.0
Applies to: ISO and quality management support, the Fixed Fee ISO Implementation Programme, business and leadership coaching, marketing and brand support, training and facilitation, and any other advisory or support service we provide.
Does not apply to: access to the Manufacturing Growth Hub platform (see MGH-LGL-002) or recruitment placement services (see MGH-LGL-004).
If you have purchased the Fixed Fee ISO Implementation Programme, read Schedule A at the end of this document. It sets out what the Programme includes, what it does not, how sessions are booked and cancelled, and what it costs. Where Schedule A differs from the general terms below, Schedule A applies.
1. What this service is — read this first
We provide support, guidance and coaching. You run your business.
This is the most important thing in this document, and everything else follows from it.
When you engage us for ISO or certification support, we help you understand what a standard requires, we guide you on how other manufacturers have approached it, we review what you have prepared and give you our opinion, and we coach your people through the process. We do not build your management system for you, we do not own it, and we are not accountable for it.
When you engage us for business or leadership coaching, we ask questions, share experience, challenge your thinking and hold you to account for what you said you would do. We do not make your decisions and we are not responsible for their outcomes.
In both cases:
- you decide what your business does;
- you write, review, approve, issue and maintain every document used in your business;
- you are responsible for your work health and safety obligations, your employment obligations, your regulatory obligations, and your compliance with every law and standard that applies to you; and
- you are responsible for the results.
Our role is to support you in doing that. It is not to do it for you, and engaging us does not transfer any of your obligations to us.
2. Definitions
Engagement means a period of support you have engaged us to provide.
Fees means the amounts payable, as set out in the Proposal.
Materials means templates, tools, models, frameworks, methodologies, examples, checklists and training content we make available to you.
Programme means the Fixed Fee ISO Implementation Programme described in Schedule A.
Proposal means the written proposal, quotation, engagement letter or subscription confirmation setting out the nature of the support, the Fees and the period.
Standard means ISO 9001 or any other standard, code or certification scheme.
Support Services or Services means the advisory, coaching, guidance, review, training and facilitation services described in a Proposal.
we, us, our means The Manufacturing Growth Hub Pty Ltd ABN 11 682 912 036. you, your means the entity named in the Proposal.
3. Formation
3.1 A Proposal is an offer capable of acceptance for 30 days from its date, unless it says otherwise.
3.2 You accept by signing the Proposal, confirming acceptance in writing (including by email), paying an invoice or deposit issued under it, completing an online checkout where these Terms are presented, or by participating in the Services.
3.3 Order of precedence: a signed variation, then the Proposal, then Schedule A (where the Programme applies), then these Terms.
3.4 Your purchase order and standard terms do not apply unless we have signed a document expressly agreeing to them. Commencing work is not acceptance of your terms.
4. Nature of the engagement
Clauses 4.1, 4.2 and 4.3 describe open-ended support. They do not apply to the Programme, which is a defined package of eight sessions for a fixed fee — see Schedule A. Clauses 4.4 to 4.7 apply to everything, including the Programme.
4.1 Support, not a project
An Engagement is an agreement to make our support available for a period, not an agreement to complete a project, produce a defined set of deliverables, or achieve a result.
You are purchasing access to our time, experience and guidance for the period and at the frequency described in the Proposal.
4.2 No scope of works
Unless a Proposal expressly says otherwise, an Engagement has no fixed scope of works and no defined deliverables. We will provide support across the subject matter described in the Proposal, directed by what you need at the time and what we consider will be most useful to you.
We may change what we focus on, in discussion with you, as your needs change.
4.3 No timeframes, no completion date
We do not commit to any timeframe, milestone, completion date, or date by which any outcome will be achieved.
Where a Proposal, plan, roadmap or conversation refers to timing, it is an indicative estimate only, given in good faith on the information available at the time. It is not a commitment, it does not form part of the contract, and it is not a representation you may rely on.
How quickly anything progresses depends substantially on you — on your availability, your decisions, your resourcing, and how quickly your people do the work. Those things are outside our control.
Time is not of the essence in any Engagement.
4.4 No guarantee of outcome
We do not warrant, represent or guarantee that an Engagement or the Programme will result in:
(a) certification to ISO 9001 or any other Standard, or the maintenance of an existing certification;
(b) a successful audit, or the absence of non-conformances, findings, observations or corrective action requests;
(c) compliance with any law, regulation, code or Standard;
(d) approval of any grant, tender, prequalification, licence or accreditation;
(e) any improvement in revenue, profit, productivity, quality, safety performance or any other measure; or
(f) any other business outcome.
These outcomes depend on your business, your people and decisions of third parties, and we have no control over them.
4.5 We are not a certification body
We do not audit for certification, issue certificates, or accredit any management system. Certification is granted, maintained or withdrawn solely by an independent accredited certification body at its discretion, following its own audit process, in which we have no role and no influence.
Where we attend an audit with you, we attend to support you. The audit findings are between you and the certification body.
4.6 We do not provide regulated or professional advice
Nothing we provide is legal, financial, taxation, accounting, insurance, engineering, medical or work health and safety advice, and no professional or advisory relationship of that kind arises.
Where an issue requires advice of that kind, you must obtain it from an appropriately qualified professional. If we suggest you do so, or fail to suggest it, that does not change your responsibility to obtain it.
4.7 We are not a person conducting your business
We are not your employer, officer, agent, or a person conducting a business or undertaking in relation to your operations. Nothing in an Engagement makes us responsible for the operation, management, safety or compliance of your business.
5. Documents, systems and work health and safety
This clause is important. Please read it. It applies to the Programme as well as to open-ended support.
5.1 Documents are yours
Every policy, procedure, form, register, risk assessment, safe work method statement, work instruction, manual, plan and record used in your business is your document, regardless of:
(a) whether it started as one of our Materials, examples or templates;
(b) whether we reviewed it, commented on it, suggested changes to it, or helped you draft it;
(c) whether it was created within the Manufacturing Growth Hub platform; or
(d) whether it was generated with the assistance of an AI feature.
You author it, you review it, you approve it, you issue it, you train your people in it, and you maintain it. We do not approve or issue documents for use in your business, and any comment we make on a draft is an opinion offered as guidance, not an approval, a certification, a sign-off, or a statement that the document is fit for use.
5.2 Materials and templates are starting points
Materials, examples and templates we provide are generic starting points for you to adapt. They are not finished documents, they are not prepared for your business, your site, your processes, your equipment, your workforce or your circumstances, and they must not be used without you reviewing and adapting them.
We do not warrant that any Material is accurate, current, complete, suitable for your business, or compliant with any Standard or law.
5.3 Work health and safety
Your work health and safety obligations are yours, and they cannot be delegated to us.
Under work health and safety legislation the duty rests on the person conducting your business or undertaking, and on your officers. Engaging us does not shift, share or discharge that duty in any respect.
You acknowledge and agree that:
(a) you are solely responsible for identifying hazards, assessing and controlling risks, and for the safety of your workplace, your workers and anyone affected by your operations;
(b) any risk assessment, safe work method statement, safety procedure, hazard register, incident record or training record used in your business is your document under clause 5.1, and you are responsible for its accuracy, adequacy and implementation;
(c) any guidance, template, example or comment we provide on a safety matter is general in nature, is not a safety assessment of your workplace, and must be reviewed and verified by a competent person before you rely on it; and
(d) we do not inspect, audit, verify or certify the safety of your workplace, your plant, your equipment or your systems of work, and we make no representation about any of them.
We accept no responsibility for the safety of your workplace, or for any injury, illness, incident, prosecution, notice, fine or penalty arising from your operations.
5.4 Regulatory and compliance obligations
Your obligations under work health and safety, environmental, employment, industrial relations, food safety, product safety, licensing, tax, privacy and any other law or regulation are yours alone at all times.
You are responsible for identifying which obligations apply to you and for meeting them. We do not undertake to identify them for you, and nothing we provide is a compliance audit or a statement that you are compliant.
5.5 Implementation is yours
Whether anything we suggest is implemented, and how well, is entirely within your control. We have no ability to make your people follow a procedure, complete a record, attend a training session or maintain a system.
Where an Engagement does not produce the result you hoped for because something was not implemented, was implemented differently, or was not maintained, that is not a failure of the Services.
5.6 We rely on what you tell us
Our guidance is based on the information you give us. We do not verify it. If the information you give us is incomplete, inaccurate or out of date, our guidance may be inappropriate for your situation, and we are not responsible for that.
6. Your obligations
6.1 You must:
(a) provide accurate and complete information when we ask for it;
(b) make available the people we reasonably need, including a nominated contact with authority to make decisions;
(c) do the work within your business — the writing, the implementation, the training, the maintenance;
(d) provide safe access to your site, and comply with your own work health and safety obligations in relation to our personnel while they are there;
(e) obtain your own professional advice where clause 4.6 applies; and
(f) obtain any consent, licence or approval needed for us to provide the Services.
6.2 Non-use of the Services. Fees are payable for the period of the Engagement whether or not you use the support available to you. If you do not attend sessions, do not respond, or do not do the work between sessions, the Fees remain payable and the Engagement is not extended.
6.3 You acknowledge that the value you get from an Engagement depends primarily on your own participation and effort.
7. Sessions and availability
7.1 Where the Proposal describes sessions, meetings or a support frequency, we will make ourselves available accordingly during normal business hours in Victoria, Australia.
7.2 A session cancelled, postponed or missed with less than 72 hours notice is treated as delivered. We will use reasonable efforts to reschedule where we can. Where you have purchased the Programme, clause A6 of Schedule A applies instead of this clause.
7.3 Sessions do not accumulate and are not carried forward beyond the end of the Engagement. Programme sessions are dealt with in clause A4 of Schedule A.
7.4 We may substitute the person providing the Services, and may use subcontractors and associates.
7.5 Unless the Proposal says otherwise, support is provided remotely. Site visits are as agreed and are subject to clause 8.4.
7.6 We will respond to reasonable requests within a reasonable period. We do not offer a guaranteed response time.
8. Fees and payment
8.1 Fees are as set out in the Proposal and are exclusive of GST, which is payable in addition.
8.2 Unless the Proposal says otherwise, Fees are invoiced monthly in advance, and payment is due within 14 days of the invoice date. Programme fees are payable as set out in clause A7 of Schedule A.
8.3 Fees are for the period of support, not for a defined output. They are payable for the period regardless of how much of the support you use, what documents exist at the end of it, or what outcome is achieved. For the Programme, clause A7.1 applies.
8.4 Expenses. Travel outside the Melbourne metropolitan area, accommodation, certification body fees, third-party software and other disbursements are payable in addition. We will obtain your agreement before incurring any single expense over $250.
8.5 Payment plans. Where the Proposal allows payment by instalments, instalments reflect the timing of payment across the period of the Engagement, and continue to fall due for the whole period. If the Engagement ends early, clause 10 determines what is payable, or clause A8 of Schedule A where the Programme applies.
8.6 Late payment. If an invoice is not paid when due we may:
(a) charge interest at 2% above the Reserve Bank of Australia cash rate, calculated daily from the due date;
(b) after 7 days written notice and an opportunity to pay, suspend the Services until payment is made; and
(c) recover reasonable costs of collection actually incurred.
8.7 Disputed invoices. Tell us in writing within 14 days of the invoice, identifying what is disputed and why, and pay the undisputed portion by the due date.
8.8 Fee changes. For an ongoing Engagement we may change Fees on 30 days written notice, no more than once in any 12 months. If you do not accept a change you may terminate before it takes effect, without penalty. The fixed fee for a Programme you have already purchased does not change.
8.9 Fees are payable without set-off or deduction, except as permitted by law.
8.10 Work outside the Engagement. Anything you ask us to do that falls outside the support described in the Proposal — including work we carry out on your behalf between sessions, documents you ask us to prepare rather than prepare yourself, attendance at an audit, additional training, or additional sessions — is charged at $95 per hour, excluding GST, in increments of 15 minutes.
We will tell you before we start, give you an estimate of the hours, and we do not begin until the estimated amount has been paid. Where the work takes fewer hours than estimated we refund or credit the difference. Where it looks like taking more, we stop and ask you first. Work performed under this clause is still support under clause 1 — it does not make the resulting document ours, and it does not transfer any of your obligations to us.
9. Grant funding
9.1 Where an Engagement is intended to be funded by a grant, rebate or government program:
(a) we do not control eligibility, assessment, or the timing or outcome of any funding decision;
(b) Fees are payable by you regardless of whether funding is approved, refused, delayed, reduced or clawed back, unless the Proposal expressly makes payment conditional on funding; and
(c) you are responsible for the accuracy of everything submitted in a funding application, including anything we prepare at your direction from information you supply.
9.2 Any assistance with a funding application is support under clause 1, not a representation that funding will be obtained.
10. Suspension and termination
10.1 Suspension. We may suspend the Services where an undisputed invoice is more than 14 days overdue and we have given notice under clause 8.6, where continuing would require us to breach a law or professional obligation, or where our personnel would be exposed to an unacceptable risk to health or safety or to abusive or threatening conduct. We will tell you why, and will lift the suspension promptly once the cause is remedied.
10.2 By either party for convenience. Either party may end an ongoing Engagement on 30 days written notice. The Programme is dealt with in clause A8 of Schedule A.
10.3 On termination you must pay all Fees for the period up to the end of the notice period, and any expense or third-party commitment we have properly incurred and cannot cancel.
10.4 Prepaid Fees. Where you have prepaid for a period of support that will not now be provided because the Engagement has ended, we will refund the unearned portion for that period, less amounts payable under clause 10.3. Fees for a period of support already made available to you are not refundable, whether or not you used it.
10.5 For breach. Either party may terminate immediately if the other commits a material breach not remedied within 14 days of written notice, or becomes insolvent.
10.6 Surviving clauses. Clauses 1, 4, 5, 9, 11, 12, 13, 14, 15 and 17, and Schedule A clauses A3 and A8, survive termination.
10.7 On termination you keep the licence in clause 11.2 for anything you have already received, provided Fees due have been paid.
11. Intellectual property
11.1 Our Materials remain ours. We own all intellectual property in our Materials, methodologies, frameworks, tools, templates, examples and training content.
11.2 Licence. On payment of Fees due, we grant you a perpetual, non-exclusive, non-transferable, royalty-free licence to use and adapt Materials we have provided to you, for the internal purposes of your own business.
11.3 That licence does not permit you to sell, licence, publish or distribute our Materials, or to use them to provide consulting, advisory or training services to others.
11.4 Documents you create in your business are yours, as set out in clause 5.1. Where one of them incorporates our Materials, clause 11.1 continues to apply to those Materials — you do not acquire ownership of a template because your information has been put into it.
11.5 Your material. You retain intellectual property in the information and documents you provide to us, and grant us a licence to use them to provide the Services.
11.6 Our know-how. We may use the general knowledge, skills, experience and techniques gained in providing the Services in work for other clients, provided we do not disclose your Confidential Information.
11.7 Anonymised insights. We may use de-identified and aggregated information about engagements to improve our services and benchmarks, provided you cannot reasonably be identified.
12. Confidentiality
12.1 Each party must keep the other's Confidential Information confidential, use it only for the purposes of the Engagement, and protect it with at least the care it applies to its own.
12.2 Confidential Information means non-public information disclosed by or on behalf of a party, including pricing, processes, customer and supplier information, technical information and our Materials.
12.3 The obligation does not apply to information that is public other than through breach, was already lawfully known, is independently developed, or must be disclosed by law or a regulator — in which case notice must be given first where lawful.
12.4 Survives for 5 years, and indefinitely for trade secrets.
12.5 Case studies. We will not name you or use your logo in marketing without your prior written consent, which you may withdraw for future use.
13. Privacy
13.1 Each party must comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles in relation to personal information handled under an Engagement.
13.2 Where you give us personal information about your employees, contractors, customers or suppliers, you warrant you are entitled to disclose it for the purposes of the Engagement and that individuals have been notified as required by law.
13.3 We handle personal information in accordance with MGH-LGL-005 Privacy Policy.
13.4 Each party must notify the other promptly of an eligible data breach under the Notifiable Data Breaches scheme affecting information handled under the Engagement.
14. Warranties and consumer guarantees
14.1 What we warrant. We warrant only that we will provide the Support Services with due care and skill, using personnel we consider suitably experienced. This is the only warranty we give.
14.2 What we do not warrant. To the fullest extent permitted by law, and other than clause 14.1, all warranties, conditions, guarantees and representations of any kind, express or implied, are excluded, including as to fitness for purpose, suitability, accuracy, completeness, merchantability, timeliness, or the achievement of any outcome. In particular, and without limiting clause 4.4, we give no warranty in relation to certification, audit results, compliance with any law or Standard, grant funding, the suitability or adequacy of any document, or the safety of your workplace.
14.3 Australian Consumer Law. Nothing in these Terms excludes, restricts or modifies any guarantee, right or remedy under the Competition and Consumer Act 2010 (Cth), including the Australian Consumer Law, that cannot lawfully be excluded, restricted or modified.
Where the Services are not of a kind ordinarily acquired for personal, domestic or household use or consumption, and to the fullest extent permitted by section 64A of the Australian Consumer Law, our liability for failure to comply with a consumer guarantee is limited, at our option, to:
(a) supplying the Services again; or
(b) paying the cost of having the Services supplied again.
14.4 New Zealand. Where you acquire the Services for the purposes of a business, the Consumer Guarantees Act 1993 (NZ) does not apply, and sections 9, 12A and 13 of the Fair Trading Act 1986 (NZ) are contracted out of, in each case to the fullest extent permitted by law. Both parties agree it is fair and reasonable to be bound by this clause.
14.5 No reliance. You acknowledge that in entering an Engagement you have not relied on any statement, representation, estimate, forecast, timeframe or opinion made by us other than as expressly set out in the Proposal, Schedule A where it applies, and these Terms. This clause does not exclude liability for fraud or for misleading or deceptive conduct.
15. Liability
15.1 Read this clause with clauses 1, 4 and 5. Those clauses describe what we are and are not responsible for. This clause limits what we can be liable for if something goes wrong anyway.
15.2 This clause is subject to clause 14.3 and to any liability that cannot be excluded or limited by law.
15.3 Exclusion of liability for your documents, systems, safety and compliance. To the fullest extent permitted by law, we have no liability of any kind arising out of or in connection with:
(a) any document, procedure, policy, register, record, risk assessment or safe work method statement used in your business, whether or not it originated as one of our Materials or was reviewed or discussed with us;
(b) your work health and safety obligations, the safety of your workplace, or any injury, illness, incident, notice, prosecution, fine or penalty arising from your operations;
(c) your compliance or non-compliance with any law, regulation, code or Standard;
(d) the outcome of any audit, the grant, refusal, suspension or withdrawal of any certification, or any non-conformance or finding;
(e) the refusal, reduction, delay or clawback of any grant or funding;
(f) any decision you make, or do not make, in your business, whether or not it was discussed with us;
(g) your implementation, non-implementation or maintenance of anything we suggest; or
(h) any business, financial, operational or personnel outcome of any kind.
15.4 Indirect loss. To the fullest extent permitted by law, we are not liable for indirect or consequential loss, loss of profit, loss of revenue, loss of production, loss of anticipated savings, loss of opportunity, loss of goodwill, loss or withdrawal of certification, loss of a contract or tender, reputational damage, or business interruption, however arising and whether or not foreseeable.
15.5 Cap. Subject to clause 14.3, our total aggregate liability arising out of or in connection with an Engagement, whether in contract, tort (including negligence), under statute or otherwise, is limited to the Fees paid by you under that Engagement in the 3 months preceding the event giving rise to the liability. Where the Engagement is the Programme, the cap is the Programme fee paid by you.
15.6 Exceptions to the cap. The cap does not apply to liability for death or personal injury caused by our negligence, for fraud, or for breach of clause 12.
15.7 Your contribution. Our liability is reduced to the extent the loss was caused or contributed to by you, your personnel, your failure to comply with clause 6, your failure to obtain professional advice under clause 4.6, or your reliance on our guidance without the review required by clause 5.
15.8 Indemnity. You indemnify us against any claim, loss, cost or liability brought against us by a third party — including a worker, a regulator, a certification body or a customer of yours — arising out of your business, your documents, your workplace, your safety obligations or your compliance obligations. This indemnity is reduced to the extent the claim arises from our own fraud, or our own failure to provide the Services with due care and skill.
15.9 Time limit. Any claim must be brought within 12 months of the date you became aware, or ought reasonably to have become aware, of the circumstances giving rise to it, except where a longer period is required by law.
15.10 Proportionate liability. Nothing in this clause excludes the operation of Part IVAA of the Wrongs Act 1958 (Vic) or an equivalent proportionate liability regime.
15.11 Insurance. We maintain insurance appropriate to the Services. Details are available on request. [DELETE THIS CLAUSE IF YOU DO NOT HOLD CURRENT COVER.]
16. Non-solicitation
16.1 During an Engagement and for 6 months afterwards, you must not, without our written consent, employ or engage any of our personnel substantially involved in the Engagement, other than in response to a general public advertisement not targeted at them.
16.2 We accept a reciprocal obligation during the Engagement.
17. General
17.1 Force majeure. Neither party is liable for failure to perform (other than a payment obligation) caused by an event beyond its reasonable control. If it continues more than 60 days, either party may terminate the affected Engagement on notice.
17.2 Independent contractor. Nothing creates a partnership, joint venture, agency, fiduciary or employment relationship.
17.3 Assignment. Neither party may assign without the other's written consent, not unreasonably withheld, except to a related body corporate or on a sale of business, on notice.
17.4 Notices. In writing, to the email address in the Proposal or last notified. Notices of breach or termination must also be sent by post or by an acknowledged email.
17.5 Entire agreement. The Proposal, Schedule A where it applies, and these Terms are the entire agreement, superseding prior discussions, proposals, plans, roadmaps and representations. This does not exclude liability for fraud or for misleading or deceptive conduct.
17.6 Variation. Only in writing agreed by both parties. We may update these Terms for new Engagements; the version in force when a Proposal is accepted applies to that Engagement.
17.7 Waiver. A failure to enforce a right is not a waiver.
17.8 Severance. An unenforceable provision is read down or severed to the minimum extent necessary, and the rest continues. In particular, if a limitation or exclusion in clause 14 or 15 is held unenforceable in whole or in part, it applies to the maximum extent that is enforceable, and the invalidity of one part does not affect any other part.
17.9 Counterparts and electronic acceptance. A Proposal may be accepted electronically.
18. Dispute resolution and governing law
18.1 A party with a dispute must give written notice describing it, and senior representatives must attempt in good faith to resolve it within 14 days.
18.2 If unresolved, the dispute must be referred to mediation administered by the Resolution Institute before proceedings are commenced. Mediator's costs shared equally.
18.3 This clause does not prevent urgent interlocutory relief, or recovery of an undisputed debt.
18.4 Governing law: the laws of Victoria, Australia. The parties submit to the non-exclusive jurisdiction of the courts of Victoria.
18.5 If you are in New Zealand, nothing in clause 18.4 deprives you of the protection of a New Zealand law that applies regardless of the parties' choice of law.
---
Schedule A — Fixed Fee ISO Implementation Programme
Effective 18 September 2026. This Schedule applies where your Proposal, subscription confirmation or online checkout records that you have purchased the Fixed Fee ISO Implementation Programme (the Programme).
A1. How this Schedule works with the rest of these Terms
The general terms above are written for open-ended support, where there is no fixed scope and no defined deliverable. The Programme is different: it is a defined package of eight sessions for a fixed fee.
So, for Programme clients:
(a) clauses 4.1, 4.2 and 4.3 do not apply, and this Schedule describes the scope instead;
(b) clause A6 applies in place of clause 7.2; and
(c) every other clause of these Terms continues to apply in full — in particular clause 1 (we support, you run your business), clauses 4.4 to 4.7 (no guarantee of outcome, we are not a certification body, we do not give regulated advice), clause 5 (your documents, your systems, your work health and safety), clause 14 (warranties) and clause 15 (liability).
If you also take open-ended support from us, that support is governed by the general terms and not by this Schedule.
A2. What the Programme is
The Programme is eight scheduled working sessions with an MGH consultant, together with the structured task list, templates and guidance that go with them, covering one management system:
- a quality management system to ISO 9001; or
- an integrated management system to ISO 9001, ISO 14001 and ISO 45001,
as recorded in your Order.
Sessions run for 60 to 90 minutes and are delivered remotely unless your Order says otherwise. Site visits, additional sessions and work between sessions are not included and are charged under clause 8.10.
Between each session you complete a defined list of tasks in your own business. The work of building your management system is done by you, in the sessions and between them. We guide, train, review and hold you to account. Clause 1 and clause 5 of these Terms describe that division of responsibility, and they apply to the Programme without modification.
A3. Audit ready — not certified
The purpose of the Programme is to bring your management system to the point where you are ready to apply for a certification audit. That is not the same as being certified, and the Programme does not deliver certification.
You acknowledge that:
(a) audit ready means that, in our opinion at the time, your documented system addresses the requirements of the relevant Standard and the records required by it have been created. It is an opinion given at a point in time, not a warranty, and it is not an audit, a certification, or a statement that you will pass one;
(b) certification is granted, refused, maintained or withdrawn solely by an independent accredited certification body, following its own audit, in which we have no role and no influence (clause 4.5);
(c) we do not guarantee that you will achieve certification, that an audit will be free of non-conformances, observations or corrective action requests, or that certification will be achieved by any particular date (clause 4.4);
(d) certification body fees are not included in the Programme fee and are payable by you directly to that body;
(e) whether your system continues to meet the Standard after the Programme ends depends on you maintaining it, which is outside our control (clause 5.5); and
(f) if you engage us to attend your certification audit with you, that attendance is charged under clause 8.10 and is support, not representation — the findings are between you and the certification body.
A4. Booking sessions — you set the pace
A4.1 At the end of each session we will ask you how long you need to complete that session's tasks, and we book the next session to the timeframe you give us. The pace of the Programme is set by you, not by us.
A4.2 A session goes ahead once the tasks from the previous session are complete. If they are not complete when the session falls due, we may postpone it to a later date. A session postponed for this reason with less than 72 hours notice is treated as a cancellation by you under clause A6.
A4.3 The sessions do not expire. They remain available to you until they are used. However, after a long gap we cannot guarantee that the same consultant will be available, that a particular date or time can be offered, or that the Programme content will be unchanged, and we may need to repeat material you have forgotten — which will use part of a session.
A4.4 Sessions are scheduled during normal business hours in Victoria, Australia, and do not carry a right to any particular date, time or consultant.
A4.5 Sessions have no cash value, are not transferable to another business, and are not refundable if unused.
A5. What you must do
You must:
(a) nominate one person with authority to make decisions, who attends the sessions;
(b) attend each session, prepared, at the time booked;
(c) complete the tasks between sessions;
(d) give us accurate and complete information when we ask for it; and
(e) implement and maintain what you build.
The Programme depends on this. Where it does not proceed, or does not produce the result you hoped for, because tasks were not completed, sessions were not attended, or what was agreed was not implemented, that is not a failure of the Services, and clauses 6.2, 6.3 and 5.5 apply.
A6. Cancelling, postponing and not turning up
A6.1 You may reschedule any session at no cost by giving us more than 72 hours notice. We will find you another time.
A6.2 Where you cancel or postpone a session with 72 hours notice or less, or where you do not attend a booked session, a cancellation fee of $250, excluding GST, is payable. We will invoice it, and it is due within 14 days.
A6.3 The cancellation fee is charged because the time was reserved for you and cannot be resold at short notice. It is a genuine pre-estimate of our loss, not a penalty. The session itself is not consumed — we will reschedule it, and you still receive all eight sessions.
A6.4 We may waive the fee at our discretion, and would ordinarily do so for a genuine emergency, a bereavement, or a serious incident at your site. Ask us.
A6.5 If we cancel or reschedule a session with 72 hours notice or less, no fee is payable by you, and we will rebook at a time that suits you.
A6.6 Repeated cancellations or non-attendance — three or more sessions cancelled inside 72 hours, or missed — entitle us to suspend the Programme until we have agreed a workable schedule with you in writing. Fees already paid remain payable and are not refunded.
A7. Fees
All amounts are in Australian dollars and exclude GST, which is payable in addition. The option you chose is recorded in your Order.
| Option |
Fee |
What it includes |
| Programme, paid in full |
$4,750 once |
The eight sessions, and your first 4 months of the CompliHub platform. From month 5, the platform is charged at $249 per month under MGH-LGL-002. |
| Programme, paid weekly |
$395 per week × 12 |
The same eight sessions, paid as 12 weekly payments totalling $4,740, with the CompliHub platform included for those 12 weeks. Weekly billing then stops and the platform is charged at $249 per month under MGH-LGL-002. |
| Implementation on your own system |
$375 per week |
Weekly consulting to implement ISO into a system you already operate. This is not the Programme — it is open-ended support governed by the general terms above, has no fixed number of sessions, and does not include the CompliHub platform. |
| Maintenance Plan |
$500 per month |
Optional, after the Programme. A monthly internal audit conducted by MGH, in addition to the CompliHub platform fee. See clause A9. |
| Work outside the Programme |
$95 per hour |
Paid upfront. See clause 8.10. |
A7.1 The fee is for the Programme, not for elapsed time. It does not change according to how quickly or slowly you complete the eight sessions.
A7.2 Where you pay weekly, the twelve weekly payments are the price of the Programme, spread. They are payable over twelve consecutive weeks from the date you sign up, whether or not you have used all eight sessions by then. Taking longer than twelve weeks does not extend the payments, and finishing sooner does not reduce them.
A7.3 The Programme fee does not include certification body fees, accreditation fees, the cost of any standard purchased from Standards Australia or ISO, travel outside the Melbourne metropolitan area, site visits, or third-party software.
A7.4 Platform fees are governed by MGH-LGL-002 Software Terms, not by this Schedule. Where the Programme includes a period of platform access at no additional charge, ordinary platform fees begin at the end of that period unless you cancel.
A8. If the Programme ends early
A8.1 You may stop at any time by telling us in writing.
A8.2 Where you paid in full, the fee is not refundable once the first session has been delivered, except as required by law. Sessions you have not used remain available to you under clause A4.3 rather than being refunded.
A8.3 Where you are paying weekly, the remaining instalments of the twelve remain payable, because they are the balance of a single fixed price rather than payment for time not yet spent. We may agree a different arrangement with you in writing, and will consider genuine hardship.
A8.4 If we end the Programme because you have not paid, because clause A6.6 applies and no workable schedule has been agreed, or under clause 10.5, fees paid are not refunded and any unpaid balance falls due.
A8.5 Nothing in this clause limits your rights under the Australian Consumer Law (clause 14.3).
A9. The Maintenance Plan
A9.1 The Maintenance Plan is an optional ongoing service available after the Programme. It is $500 per month excluding GST, in addition to your CompliHub platform subscription.
A9.2 It includes one internal audit per month, conducted by MGH, covering part of your management system, so that over a year your system is audited progressively rather than in a single annual exercise.
A9.3 An internal audit under the Maintenance Plan is an internal audit conducted on your behalf. It is not a certification audit, it does not bind a certification body, and clauses 4.4, 4.5 and A3 apply to it. You remain responsible for the findings, for any corrective action, and for the operation of your system.
A9.4 Either party may cancel the Maintenance Plan on 30 days written notice. Fees already paid for the current month are not refunded.
A10. Additional sessions
Additional sessions beyond the eight, and any second management system, are available and are quoted separately. Unless otherwise agreed, additional sessions are charged under clause 8.10.
Change log
| Version |
Date |
Change |
| 1.0 |
2026 |
Initial |
| 2.0 |
28 July 2026 |
Rewritten around support rather than project delivery; added documents, systems and work health and safety clause |
| 3.0 |
18 September 2026 |
Added Schedule A (Fixed Fee ISO Implementation Programme) — eight sessions, audit ready rather than certified, the 72 hour cancellation fee, the fee options and the Maintenance Plan; cancellation notice in clause 7.2 changed from 48 to 72 hours; added clause 8.10 (work outside the Engagement at $95 per hour, paid upfront); liability cap in clause 15.5 adapted for the Programme |
The Manufacturing Growth Hub Pty Ltd
ABN 11 682 912 036
[email protected]
